Associate - Technical Support

3 weeks ago


Bengaluru, Karnataka, India Tesco Hindustan Service Cente Full time
Job Description

Job Description

Accountable for probing, triaging, dispatching job to the right man with the right skills using necessary tool either via phone or emails.
Following our Business Code of Conduct and always acting with integrity and due diligence
. Identifying operational improvement and finding solutions by applying CI tools and techniques
. Handle Inbound/ Outbound Calls within the critical metrics
. Knows and applies fundamental work theories/ concepts/ processes in own areas of work To Probe, Triage and Dispatch Jobs for the Stores
. Allocate the right man with the right skill @ the right time
. Responds with appropriate levels of urgency to situations that require quick response or turnaround
. Ability to the analyze the root cause and handle 1st level issues
. Ability to make informed and timely decisions

Qualifications

.Any Graduate (Preference of Mech. Engg.)
. Basic MS Office - Excel
.Speed and Accuracy
.Active Listening
.English Speaking, Reading and Writing
.Logical Thinking

Additional Information

Application Last Date: 04-March-2025

Important Notice:

On behalf of Tesco Bengaluru, we must caution all job seekers and educational institutions that Tesco Bengaluru does not authorise any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Tesco. Further, Tesco Bengaluru does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events.

Accordingly, please check the authenticity of any such offers before acting on them and where acted upon, you do so at your own risk. Tesco Bengaluru shall neither be responsible for honouring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.

In the event that you come across any fraudulent activities in the name of Tesco Bengaluru, please feel free report the incident at [Confidential Information]

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