Technical Support Specialist

7 days ago


Bengaluru, Karnataka, India Hd Staffing Solutions Private Limited Full time
Job Description

The IT Support Associate will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. This role involves resolving technical problems promptly and effectively to ensure the smooth operation of the organization's IT infrastructure.

Key Responsibilities:

- Provide first-line technical support to end-users for hardware, software, and network-related issues.

- Diagnose and troubleshoot technical issues, including account setup, application support, and network connectivity.

- Escalate complex problems to senior IT staff when necessary.

System Maintenance:

- Assist in the installation, configuration, and maintenance of computer hardware, software, and peripheral devices.

- Perform regular system maintenance tasks, including updates, backups, and patch management.

User Training & Documentation:

- Conduct training sessions for users to help them navigate and use software and hardware effectively.

- Create and maintain documentation for IT processes, procedures, and troubleshooting guides.

This role requires a strong understanding of computer systems, software, and hardware, as well as excellent communication and problem-solving skills.

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