Technical Support Professional
5 days ago
About the Role:
HCLTech is looking for an experienced IT Service Delivery Expert to join our team. As an IT Service Delivery Expert, you will be responsible for delivering technical support services to our clients.
Key Responsibilities:
- Provide first-level support for IT issues including hardware, software, network, and operating system problems.
- Respond to incoming service requests via phone, email, or ticketing system, logging them and prioritizing them appropriately.
- Troubleshoot and resolve technical issues related to desktops, laptops, printers, and other end-user devices.
Qualifications:
- Proven experience (1-2 years) in a technical support or service desk role.
- Education: High school diploma, Associate's degree, or relevant certifications (e.g., CompTIA A+, ITIL Foundation, or equivalent).
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