Senior Technical Support Professional

5 days ago


Bengaluru, Karnataka, India Vonage Full time
Job Summary

This Technical Support Team Manager will oversee a team of Support Engineers in the India region. The successful candidate should have a strong technical background, experience in cloud computing, and leadership skills.

Key Tasks
  • Lead and manage a team of Support Engineers.
  • Develop and implement process improvements.
  • Collaborate with Regional Managers to enhance regional team performance.
Requirements
  • 2+ years of experience in enterprise technical support.
  • 2+ years of experience with CPaaS platforms or related cloud management platforms.
  • Strong analytical thinking and problem-solving skills.


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