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Multi-property Director Sales
1 month ago
JOB SUMMARYFunctions as the strategic business leader for the Sales and Marketing Departments of a cluster of properties and is responsible for property reactive sales outside of Event Booking Centers proactive account sales and segment sales local and social catering sales business travel sales reservation sales and destination sales if applicable The position shares responsibility for achieving revenue goals guest and employee satisfaction and the financial performance of the department Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process Leads on-property sales functions for a cluster of properties to build long-term value-based customer relationships that enable achievement of properties sales objectives Evaluates the participation of properties in the various sales channels e g Market Sales electronic lead channels etc and develops strong working relationships to maximize each property s benefits Proactively positions and markets the various properties Manages the marketing budget to enable development of property specific campaigns promotions and collateral to drive revenue and meet property objectives Interfaces with regional marketing communications on regional and national promotions pull through Develops and implements strategies for a cluster of properties that deliver products and services to meet or exceed the needs and expectations of the brand s target customer profile and property employees and provides a return on investment to the owners and the company CANDIDATE PROFILEEducation and Experience 2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major 4 years experience in the sales and marketing or related professional area OR 4-year bachelor s degree in Business Administration Marketing Hotel and Restaurant Management or related major 2 years experience in the sales and marketing or related professional area CORE WORK ACTIVITIESDeveloping Executing Sales and Marketing Strategies Develops sales goals and strategies and ensures alignment with the brand business strategy Executes the sales strategy and ensures individual booking goals are met for both self and staff Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property s financial performance Ensures the development of a strategic account plan for the demand generators in the market Determines and develops marketing communication activities in conjunction with Regional Marketing Communications Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations Reviews the STAR report competitive shopping reports and uses other resources to maintain an awareness of each property s market position Researches competitor s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share Attends sales strategy meetings to provide input on weekly and overall sales strategy Suggests innovative marketing ideas and proactively develops deployment strategies to continue to grow market share for each property Maximizing Revenue Managing Profitability Evaluates and supports market sales account deployment Monitors and evaluates event booking and market sales performance for each property Ensures Sales teams understands and are leveraging customer guest demand engines to full potential Ensures focus is on proactive selling as well as reactive selling Participates in sales calls with members of the Sales and Marketing teams to acquire new business and or close on business Managing Public Relations Develops strong community and public relations by ensuring property participation in local regional and national tradeshows and client events Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy Supports the General Managers by coordinating crisis communications Building Successful Relationships Develops strong partnerships with local organizations to further increase brand product awareness Develops and manages internal key stakeholder relationships Serves as the sales contact for the General Managers property leadership teams event booking and market sales leaders Serves as the property sales liaison with market sales cluster sales Event Booking Revenue Management Event Management Regional Marketing Communications and other property departments as appropriate Serves as property authority on sales processes and sales contracts Ensuring Exceptional Customer Service Serves as the sales contact for customers serves as the customer advocate Participates in and practices daily service basics of the brand Executes exemplary customer guest service to drive customer guest satisfaction and loyalty by assisting the customer guest and ensuring their satisfaction before and during their program event Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to the property and the brand Gains understanding of each property s primary target customer and service expectations serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program event Executes and supports Customer Service Standards and property s Brand Standards Additional Responsibilities Works with Human Resources Engineering and Loss Prevention to ensure compliance with all applicable regulations and or union requirements Executes and supports the operational aspects of business booked e g generating proposal writing contract customer correspondence Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law About the Team Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality Always by delivering thoughtful heartfelt forward-thinking service that upholds and builds upon this living legacy With the name that s synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott Hotels In joining Marriott Hotels you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you JW Marriott is part of Marriott International s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world JW believes our associates come first Because if you re happy our guests will be happy JW Marriott associates are confident innovative genuine intuitive and carry on the legacy of the brand s namesake and company founder J Willard Marriott Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy true camaraderie with a diverse group of co-workers JW creates opportunities for training development recognition and most importantly a place where you can pursue your passions in a luxury environment with a focus on holistic well-being Treating guests exceptionally starts with the way we take care of our associates That s The JW Treatmentxe2x84xa2 In joining JW Marriott you join a portfolio of brands with Marriott International Be where you can do your best work xe2x80x8b begin your purpose belong to an amazing globalxe2x80x8b team and become the best version of you