Senior KAM Executive- IJP

2 weeks ago

Bengaluru, Karnataka, India LeadSquared Full time
Job Description

Job Description :

Role Overview
The Key Account Management team at LeadSquared plays a vital role in ensuring
customer success, retention, and growth. As aSenior Executive - KAM, you will
be responsible for managing high-value customer relationships, driving adoption
of our solutions, and unlocking growth opportunities within your portfolio.
This role requires a strong balance of relationship management, commercial
acumen, and project delivery skills, making it an exciting opportunity for
professionals in South Africa who enjoy building long-term customer
partnerships.
Key Responsibilities
. Own and manage a portfolio of key customer accounts, ensuring satisfaction,
retention, and revenue growth
. Build strong relationships with decision-makers and senior stakeholders in
each account
. Understand customer business processes and objectives, translating them
into actionable success plans
. Oversee onboarding, product implementation, and configuration to align with
customer needs
. Proactively identify upsell and cross-sell opportunities to drive account
expansion
. Monitor account health and address risks related to renewals or adoption
. Collaborate closely with internal teams (product, engineering, sales) to
ensure seamless customer experience
. Report on account performance, growth opportunities, and customer insights
to leadershipQualifications
. Bachelor's Degree (Business, IT, or related field) or equivalent experience
in the software/SaaS industry
. 2-4 years of experience in Key Account Management, Customer Success, or
Project Delivery within ERP, CRM, or SaaS applications
. Hands-on experience in solution implementation or business application
deployment
. Strong communication and relationship management skills, with experience
engaging C-level stakeholders
. Commercial awareness with a track record of meeting retention and growth
targets
. Ability to work independently and collaboratively across diverse teams

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