Client Servicing Lead

3 weeks ago

Bengaluru, Karnataka, India Superstuff Full time
Job Description

Responsibilities:

- Manage and nurture client relationships, serving as the primary point of contact for assigned accounts
- Understand client requirements and translate them into actionable project briefs
- Source, vet and onboard (if needed) relevant partners (freelancers, agencies) from the SuperStuff ecosystem
- Develop and implement client servicing strategies to ensure high satisfaction and retention rates
- Coordinate with internal teams to ensure timely delivery of projects and maintain quality standards
- Handle client queries, concerns, and feedback promptly and professionally
- Create and present regular progress reports and performance metrics to clients
- Identify upselling and cross-selling opportunities within existing client accounts
- Contribute to the development of client servicing processes and best practices

Qualifications:

- 2-3 years of prior experience in client servicing role at a marketing agency
- Strong understanding of digital marketing landscape, trends, and best practices
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and partners
- Proven track record of managing multiple client accounts simultaneously
- Ability to work in a fast-paced environment and handle multiple priorities
- Proficiency in project management tools and CRM systems
- Strong problem-solving skills and ability to think on your feet

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