Urgent Search) Technical Support Specialist

3 days ago

Gurgaon, Haryana, India NIIT Full time
Job Description

NIIT provides comprehensive and scalable managed training services for learning administration that maps directly to our customer needs. Training is our business and passion. We are one of the largest training outsourcing provider in the world. NIIT delivers and administers 75,000 days of training each year, in 18 languages. We have designed and developed over 50,000 days of classroom training and 20,000 hours of web based training localized to more than 25 languages. NIIT is a global service provider. We have presence in more than 40 countries.

Link for our website: https://www.niit.com/mts/

NIIT is looking for Executive Client Services- Technical support / Associate technical Consultant (based on experience)

5 days working from Office, Gurgaon

Cabs facility both side for hiring zone areas.

Rotational Shift including night shift.

18 months of Surety Bond

SAP/SuccessFactors knowledge will be preferred.

Roles and Responsibilities

- Provide technical support to clients through phone, email, or chat.
- Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity.
- Maintain accurate records of customer interactions using CRM software.
- Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction.

Desired Candidate Profile

- 2-5 years of experience in BPO/Call Centre environment with a focus on international voice processes (blended) for technical support.
- Bachelor&aposs degree in Any Technical Specialization (BCA/B.Tech/B.E.).
- Strong communication skills with excellent verbal and written English proficiency.
- Ability to work rotational shifts including night shifts.

Please share your cv at [Confidential Information]

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic

  • Urgent Search: SEO Specialist

    2 weeks ago

    Gurgaon, Haryana, India Capital Placement Services Full time

    Job DescriptionWe are seeking a skilled SEO Specialist to join our team. This role is a great opportunity for a detail-oriented professional with a passion for optimizing website performance and organic growth. The ideal candidate will be responsible for a wide range of SEO activities, from keyword research to technical implementation.Key Responsibilities-...

  • Technical Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team in India. The ideal candidate will have 1-6 years of experience in providing technical assistance and will be responsible for assisting customers resolve technical issues with our products.This role requires excellent communication and problem-solving skills,...

  • Technical SEO Specialist

    7 days ago

    Gurgaon, Haryana, India MSM Global Education Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Description (JD) for a Technical SEO Specialist role:Job Title: Technical SEO SpecialistLocation: Gurugram officeJob Type: Full timeExperience: [2-5 Years]Job Summary:We are looking for a detail-oriented and analytical Technical SEO Specialist to join our digital marketing team. The ideal candidate will be responsible for analyzing, reviewing, and...

  • Technical Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India beBeeCustomerSupport Full time ₹ 27,000 - ₹ 4,00,000

    Job Title: Technical Support SpecialistAs a Technical Support Specialist, you will be responsible for providing exceptional customer support while communicating and assisting customers. This role requires a high level of professionalism, attention to detail, and problem-solving skills.Key Responsibilities:Provide technical support to customers via phone,...

  • Technical Support Executive

    1 week ago

    Gurgaon, Haryana, India iQubit Consulting Full time ₹ 7,20,000 - ₹ 12,00,000 per year

    We're Hiring UrgentlyRole:Technical Support Executive –German / Dutch Language SpecialistLocation:Gurgaon (Sector 30) Work with one of ouresteemed clientsand grow your career in a premium international environmentWhat We're Looking For: Excellent communication skills inEnglish+German (B2/B2.2/C1)orDutch (B2/B2.2/C1)No MTI / RTI– clear, professional...

  • Expert Technical Support Specialist

    5 days ago

    Gurgaon, Haryana, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878

    Technical Support Specialist PositionWe are seeking a skilled Technical Support Specialist to provide exceptional technical assistance to our customers.Provide timely and effective support to customers via phone, email, or chat.Diagnose and troubleshoot complex technical issues related to software and hardware.Document issues and their resolutions in the...

  • Technical Support Specialist

    4 days ago

    Gurgaon, Haryana, India beBeetechnical Full time US$ 40,000 - US$ 80,000

    Job DescriptionTechnical Support Specialists play a vital role in ensuring the smooth operation of our organization's IT infrastructure. Their primary responsibility is to provide timely and effective support to employees, addressing software, hardware, and network-related issues.Key Responsibilities:Provide first-level troubleshooting support for complex...

  • Urgent IT Support Professional

    2 weeks ago

    Gurgaon, Haryana, India beBeeNetworkSecurity Full time ₹ 25,00,000 - ₹ 35,00,000

    Job Title: Urgent IT Support Professional",

  • Lead Technical Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    Technical Support Specialist Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team.The ideal candidate will have 3-4 years of experience in a technical support role and a strong understanding of IT infrastructure, operating systems (Windows/Linux), networking concepts, and database fundamentals.The successful candidate will be...

  • Technical Support Specialist

    2 weeks ago

    Gurgaon, Haryana, India beBeetechnical Full time ₹ 18,00,000 - ₹ 25,00,000

    **Job Title:** Technical Support SpecialistKey Responsibilities:Resolve complex technical issues across multiple business system components and ensure operational stability.Analyze system logs and metrics to identify trends and areas for improvement.Collaborate with vendors and service management teams to resolve technical issues and improve overall system...