Executive - Customer Care (5-9 Yrs) Gurgaon/gurugram (after-sales/customer Service)

2 weeks ago


Gurgaon, Haryana, India MNR Solutions Full time

Handling of Customer s Enquiries Complaint via phone call email chat- Manage to resolve customer s complaint efficiently and professionally - Maintain accurate record of customer complaint- Provide detailed information about product and services being offered - Follow-up on customer interactions to ensure resolution - Collaborate with internal department to fulfill customer needs - Identify and escalate issues to the appropriate departments when necessary - Meet performance target such as response time resolution time and customer satisfaction scores ref updazz com



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