▷ [Apply in 3 Minutes] DuckCreek

9 hours ago


Delhi, India Live Connections Full time

Role : Duck Creek Experience: 5 Years to 10 Years Skill : Duck Creek, ServiceNow, Jira, Insurance Domain Handling application support for SaaS platforms Duck Creek Coordinating with offshore teams for issue resolution and environment setup. Managing incident logging and escalation in alignment with ITIL frameworks Incident Management: Respond to and resolve user-reported incidents and service requests related to application Troubleshooting: Diagnose technical problems, identify root causes, and implement effective solutions for application and system issues System Maintenance: Perform routine checks on application health to ensure reliability User Support: Guide users through problem resolution steps via phone, email, or chat, ensuring clear communication and minimal disruption. Documentation: Create and maintain technical documentation, including knowledge base articles. Collaboration: Work closely with developers, testers, and other IT teams to resolve complex issues and support new system implementations. Training: Provide training and guidance to end-users for effective use of technology and applications.


  • Duckcreek Architect

    3 days ago


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