Senior Manager

Role Description Company Overview Booking Holdings NASDAQ BKNG is the world leader in online travel and related services operating across more than 220 countries through leading brands such as Booking com KAYAK Priceline Agoda Rentalcars com and OpenTable As a part of its global transformation journey Booking Holdings is building Finance Centers of Excellence COEs in India to drive scalable and high-quality service delivery across its portfolio Role Summary This is a key leadership role responsible for managing both Accounts Receivable AR and Procure to Pay PTP teams within the India COE The role involves end-to-end ownership of service delivery stakeholder management process improvement team development and compliance The Sr Manager Tower Leader will be the leader at the COE acting as a bridge between the COE teams and global stakeholders while actively contributing to strategic initiatives including automation ERP enablement and global finance transformation efforts Key Responsibilities Leadership People Development Lead coach and develop high-performing AR and PTP teams at the COE Foster a culture of continuous improvement inclusivity and performance accountability Set clear performance objectives KPIs OKRs conduct regular feedback and manage underperformance when needed Attract and retain talent through structured hiring mentoring and stretch assignments Temporarily act as stand-in for the Center Lead for finance-related matters when required Service Delivery Operational Excellence Own end-to-end delivery of activities under AR - billing cash apps credit and month end closing and PTP procurement ops invoice to pay T E vendor master etc Ensure daily processing KPI adherence SLA compliance and issue resolution for both AR and PTP Maintain process documentation SOPs and support smooth month-end close cycles Monitor and report team performance and key metrics regularly to leadership Ensure compliance with SOX internal controls and corporate policies Stakeholder Management Manage internal and external stakeholder relationships including Accounting Treasury Collections FinTech and Business controllers Act as the second level of escalation for operational and people issues Chair or participate in cross-functional meetings and represent the COE in global finance operation forums Process Improvement Transformation Identify and lead automation opportunities and ERP integration initiatives e g Ivalua SAP Drive improvements in control environments month end closing task tracking systems and key reconciliations Conduct ideation sessions and implement high-impact improvements from team contributions Support implementation of the Global Finance Transformation roadmap alongside the Operations Excellence teams Compliance Controls Audit Ensure strong internal controls across AR and PTP processes including SOX and business controls Support and lead internal external audit requirements at the COE Design and implement standardized globally compliant processes that meet local and brand-specific needs Qualifications Skills Bachelor s or Master s degree in Accounting Finance or related field 18 years of experience in shared services with proven leadership in a variety of Finance Operation functions Hands-on experience with ERP systems and automation tools exposure to procurement systems like Ivalua is a plus Strong analytical stakeholder management and communication skills Experience working in a global matrixed organization is preferred Demonstrated ability to lead teams through change transformation and growth phases Strong written and verbal communication facilitation and presentation skills Comfort dealing with ambiguity and a fast-paced entrepreneurial environment