Executive - Customer Support - Voice Process (1-3 Yrs) Karnataka/mangalore (after-sales/customer Service)

1 week ago

Mangalore Karnataka, India Semperfi Solutions Full time

Responsible for reviewing accounts and orders to provide balance order status reasons for payment declines capturing complaints based on the Issuer in a friendly and empathetic tone when necessary Exp 1 years Location Mysore mangaloreWork mode Work from officeInbound calling Voice processShits Ready to work in night shifts rotational shiftsKey skills required - Proficient English speaking and writing skills - Ability to handle complex issues - Active listening e g recognizing and addressing Customer objectives and needs probing for information minimizing repetition reflective listening etc - Verbal clarity e g grammar idioms pacing accent etc - Call control e g call direction transitioning etc - Multi-tasking e g simultaneous screen navigation talk type anticipating upcoming screen data elements for next item in conversation etc Experience with PC concepts and usageExperience with Internet and browser concepts and usageTyping-by-touch skillsOther Attributes - Customer service skills based on interviews and Role Play evaluations - Able to learn and comprehend fluently in English- Experience with PC learning and self-directed training in English- Review of Agent background check criminal relevance usage etc - Answer inbound calls from Card members and set up action cases on calls - Please confirm Inbound agent skill level is reflected in the proposed pricing ref updazz com

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