Key Accounts Manager

KEY ACCOUNTS MANAGER - Gujarat and Pune You care about making a positive impact in the world You understand greatness requires thinking differently An inclusive and accepting work environment is important to you A job at IKEA is so much more than home furnishings Together we work to make a better everyday life for the many It s the perfect fit if you want to contribute grow and share Join the team and start a better life for yourself Location Mumbai Navi Employment type Full Time Permanent Department Sales Commercial Deadline 2025-09-03 You already applied for this job Candidate profile title About this work area Candidate profile text - Default language o Act as a member of the Store Sales team and proactively contribute to commercial plan output to deliver to the common objectives and goals Analyse the local market specifically business customers and their business needs and use this knowledge to improve the business customers shopping experience Create the KAM strategy and action plan to deliver to the market business plan with input from key stakeholders Build long-lasting relationships with local business community and actively spread the awareness of IKEA as a brand and partner for business in the local market Present and sell larger projects to the customers stakeholder management groups Analyse sales and customer KPI performance and use this knowledge to prioritise initiatives and improve performance Secure knowledge of the IKEA product range and services business-approved range national priorities volume commitments local market conditions and local store and online competitors Actively cooperate with all key stakeholders within commercial and beyond to secure integration common focus and to maximize impact - for example CFF Customer Fulfilment CAL Commercial Activity Leader Legal Accounting BNOF Business Navigation Operations Finance Home Furnishing Retail Design HF RD Digital Sustainability Lead negotiations in finalizing terms and pricing for RFPs and other Key Account deals follow-up on customer journey and see projects to completion Responsible for overseeing execution of won deals coordinating and collaborating with co-workers across the business to proactively manage the process and avert issues Responsible to lead after sales care for key account deals - follow up with help and information to secure long-term business relationships and an excellent customer experience Be an active player in driving an open and sharing climate being a role model of the IKEA values and contribute to the transformation of IKEA Be an active player in working on sustainability initiatives within selling through ensuring sustainability priorities are reflected across offering e g Home Solar Energy Efficient Lighting Key responsibilities title Apply now Key responsibilities text Minimum 7 years of relevant experience Local candidate preferred Team vision title Our team within IKEA Team vision text We are the ones meeting our customers - in our stores online in our catalogue and beyond We have knowledge of the IKEA product range local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability Together with thousands of colleagues around the world we re a diverse team working for the continued global success of the IKEA Concept - a concept that helps millions of customers create a better everyday life Let s connect Apply now Why you will love us From the deep forests in Sweden we have spread our culture and values around the world At the heart of our offer are our beautiful home-furnishing products and solutions made with care for our planet reaching millions of customers At the heart of our business are our wonderful co-workers representing diversity in all dimensions and passionate for life at home We all contribute with our uniqueness and we want to grow and develop together Our vision to create a better everyday life for the many people inspires and guides us in everything we do This is IKEA What we all have in common Living our values Being your unique self while respecting and including others A passion for home furnishing Performing delivering while learning developing Having fun