▷ [15h Left] Sa Tech - It Support And Helpdesk L2 Admin

4 weeks ago

Bangalore Karnataka, India NextHire Full time

Company SA TECHJob Profile IT Support and Helpdesk L2 AdminLocation Bangalore Experience 3 5 Years Work Mode Work from Office WFO Work Days 5 Days per WeekRole Overview The IT Support and Helpdesk L2 Admin is responsible for providing advanced technical support and troubleshooting for IT-related issues This role involves handling escalated support requests maintaining IT systems and ensuring smooth operation of IT services Key Responsibilities Technical Support o Provide Level 2 support for hardware software and network issues 1 o Troubleshoot and resolve complex technical problems escalated from Level 1 support 2 o Assist with the installation configuration and maintenance of IT equipment and software 1 System Administration o Perform sysadmin activities such as scheduling overnight backups and maintaining system updates 3 o Manage user accounts permissions and access controls 1 o Ensure the security and integrity of IT systems through regular monitoring and updates 1 Incident and Problem Management o Document and track incidents and resolutions in the ticketing system 3 o Provide updates and maintain knowledge bases for common issues and solutions 3 o Collaborate with Level 3 support and other IT teams to resolve complex issues 2 Customer Service o Deliver excellent customer service by promptly addressing and resolving support requests 1 o Provide training and guidance to end-users on IT systems and best practices 1 o Communicate effectively with users to understand their needs and provide appropriate solutions 1 Continuous Improvement o Suggest and implement improvements in IT support processes and procedures 4 o Stay updated with the latest IT trends and technologies to enhance support capabilities 4 Qualifications Proven experience in IT support or a similar role Strong knowledge of IT systems hardware and software Excellent problem-solving and troubleshooting skills Ability to work independently and as part of a team Strong communication and customer service skills About SA Tech SA Tech is a leading IT consulting and services company specializing in delivering cutting-edge technology solutions to global clients With a strong focus on IT infrastructure SA Tech helps businesses achieve operational excellence through innovative solutions exceptional service delivery and a customer-centric approach Our teams are committed to providing high-quality IT services ensuring business continuity and fostering long-term partnerships

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