
IT Support and Helpdesk L2 Admin
1 day ago
Provide Level 2 support for hardware, software, and network issues1.Troubleshoot and resolve complex technical problems escalated from Level 1 support2.Assist with the installation, configuration, and maintenance of IT equipment and software1.System Administration:Perform sysadmin activities such as scheduling overnight backups and maintaining system updates3.Manage user accounts, permissions, and access controls1.Ensure the security and integrity of IT systems through regular monitoring and updates1.Incident and Problem Management:Document and track incidents and resolutions in the ticketing system3.Provide updates and maintain knowledge bases for common issues and solutions3.Collaborate with Level 3 support and other IT teams to resolve complex issues2.Customer Service:Deliver excellent customer service by promptly addressing and resolving support requests1.Provide training and guidance to end-users on IT systems and best practices1.Communicate effectively with users to understand their needs and provide appropriate solutions1.Continuous Improvement:Suggest and implement improvements in IT support processes and procedures4.Stay updated with the latest IT trends and technologies to enhance support capabilities4.
Pay: ₹800,000.00 - ₹900,000.00 per year
**Experience**:
- IT Support and Helpdesk L2 Admin: 3 years (preferred)
- IT systems, hardware, and software: 3 years (preferred)
- Level 2 support for hardware, software, and network issues: 3 years (preferred)
Work Location: In person
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