▷ Urgent: Helpdesk Associate

4 weeks ago

Bangalore Karnataka, India NTT DATA Full time

Req ID 325364 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Helpdesk Associate - ITIL to join our team in Bengaluru Karn taka IN-KA India IN Roles and Responsibilities - Provide L2 technical guidance in activities associated with identification prioritization resolution of reported problems through Phone Email Chat - Activities include recognition research isolation resolution follow up steps - Typically the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure - Strong troubleshooting knowledge of MS Windows PC Hardware Internet Explorer MS Office COTS applications etc - Sound knowledge of ITIL best practices around Incident Request Management procedures Qualifications - Helpdesk Senior Associate at Grade-5 position in Service Desk - Must be a Graduate B Tech B E or any other technical degree preferred - Good communication skills with 1 year of international calling experience - Good comprehension writing skills - Must possess excellent customer handling skills - Should be comfortable working in rotational shift with 24x7 support window About NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us at NTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click If you d like more information on your EEO rights under the law please click For Pay Transparency information please click

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