Customer Service Collections Professional

5 days ago


Gurugram, India Agilent Technologies Full time

Job Description Job Description: This is a collections role and the ideal person should have minimum 2+ years experience in collections. This person will be part of India credit collections organization. Ideal candidate must have handled a large collections portfolio with customer spread of more than 300 active customers. Major Responsibilities include but not limited to the one listed below: - Must achieve monthly collection targets set by management. - On time calls / send emails to clients for payments. - Register feedback from customers and work towards resolution of highlighted issues. - Ensure submission of all documents/invoice(s)/ supporting. - Customer visits as and when needed. - Maintain a clean AR portfolio for the given accounts. - Indulge in strong business partnering across verticals. - Should have sound understanding of books of accounts and must be able to perform AR and bank reconciliations. - Manage disputes resolution through proper channel. - Identify risk accounts and share with Management on a timely basis. - Perform on time and correct cash application. - Prepare suitable MIS reports showcasing trend for given portfolio. - Sound understanding of GST, TDS, TCS and GST TDS - Sound understanding of Excel, Outlook SAP. - Sound understanding of GOV tenders/contracts/PO



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