Credit and Collections Analyst

1 day ago

Gurugram, India HireRight Full time

Overview Role Purpose:The Credit & Collections Analyst role is one of Finance’s main customer facing positions which supports Account Receivable function including dispute resolution and customer service. Individuals in this role are required to achieve company goals and maintain overdue %, follow up with customers via calls and email in order to ensure timely collections. Our Credit And Collection Analyst should exhibit professionalism and trustworthiness excellent communication skills, as well as an ability to work independently. Responsibilities Responsibilities:Performs effective debt collection activities across various HireRight and GIS entities on small size customers according to company revenue segmentation via calls, emailsManages of a portfolio of clients, monitor, and ensure the timely recovery of the accounts receivable (AR) according to our policies.Analyze, review, and determine the root cause of a collection issue and build relationship with internal and external stakeholdersReports any significant past due in the AR and/or any situation that could have an impact on collections.Provide constant update of account status.Resolve SalesForce queue and general inbox customer inquiriesApply business logic to properly categorize a collection issue and resolve them in cooperation with appropriate internal departmentsNotate all actions in the accounting systemPrioritize daily tasks and collection actions to ensure the decrease of the past due balances on assigned customers’ accountsConducts balances and AR reconciliations with Customers in accordance with the corresponding credit policies.Explain standard accounts receivable related policies and procedures to internal and external stakeholdersAccess, understand, and utilize detailed and summary level collection reportsPerform other duties as assigned or required in a positive manner Qualifications Education:High school diploma or equivalent requiredCollege degree preferredExperience:High/proficient written and verbal communication skills in EnglishHighly organized, detail-oriented, and great follow-up and follow-through skillsSolution oriented with a sense of urgencyStrong computer skillsIntermediate knowledge in ExcelAbility to thrive in a face-paced environment with quickly changing business needsAbility to work independently and apply analytical thinking while navigating through complex matrix environmentsAbility to adhere to processes, procedures and guidelines during the execution of tasks and assignmentsStrong confidentiality standardsCustomer service-related experience is an advantageB2B Collections experience is highly preferredSalesForce experience is an advantageExperience in Shared Service Center environment is an advantageAbility to work effectively in a multi-national, matrix organization What do we offer

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