 
						Associate - Crm - Customer Service - Email Channel- Rfb - Mumbai - Lodha (i-think Techno Campus) - B Wing - J Grades
7 days ago
Job Category PMG-Channel Development CRM Education Qualification Bachelor Degree Primary Responsibilities Deliver extraordinary customer services by responding to customer concerns through email Process customer query request complaints in a timely and comprehensive manner to ensure customer satisfaction Document each customer s question or problem as well as the resulting answer or solution Document necessary account information and offer custom solutions that benefits the customer Gather relevant information from customers as required and update it accurately to facilitate the resolution process To manage all daily tasks and duties related to the process with strict compliance to guidelines Persuade in getting feedback from customers to improve our processes products and customer experience Identify escalate priority issues and report to the Supervisor on floor Out call customers professionally and respond to customer queries and complaints Follow-up with internal stake holders wherever required Customer focus and adaptability to different personality types Ability to multi-task set priorities and manage time effectively Maintaining a positive empathetic and professional attitude toward customers at all times Preferred Experience Previous experience in Email customer support role preferably NBFC Bank email process Relevant Experience 0 to 3 Years Location Thane - Maharashtra Grade J Grades Role Customer Service Agent - Email
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 India TATA CAPITAL Full timeEducation Qualification Bachelor Degree Skill Set Required Must have Good Communication skills - Verbal Written Good listening skills and strong communication abilities Freshers with communication skills also can apply Age should be 21-30 years only Male Female Both can apply Be Confident and willing to learn with a flair for knowledge Possess an upbeat... 
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 India TATA CAPITAL Full timeJob Category Wealth Strategic Planning and Analysis Manage Key digital initiatives for wealth business Manage Customer Experience Delight - communications engagements activation portal website etc Digital Communications - Campaigns notifications other relevant communications for existing prospective customers Manage customer service desk QRC process Customer...