(15h Left) Associate

3 weeks ago

India TATA CAPITAL Full time

Education Qualification Bachelor Degree Skill Set Required Must have Good Communication skills - Verbal Written Good listening skills and strong communication abilities Freshers with communication skills also can apply Age should be 21-30 years only Male Female Both can apply Be Confident and willing to learn with a flair for knowledge Possess an upbeat positive can-do attitude works with integrity Team Player collaborative Self-motivated person Should have a fair working knowledge of MS Office applications MS Excel Word PowerPoint Primary Responsibilities Handle inbound outbound Video calls of the customers to complete the full Video-KYC Verify the details submitted by the customer and Documents submitted are matching Ensure KYC is completed by the right party applicant only Should maintain a good relationship with the customer throughout the Video-KYC process Arrange call backs in case the customer is busy and ensure the follow up is done on time Responsible for quality communication and customer servicing within laid down productivity and service benchmarks Ensure customer delight and consistent service experience including timely resolution of customer queries issue Adherence to Information Security norms quality process norms To be aware of and comply with any updates about the process Act on the feedback given by Team Leader Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Gather relevant information from customers as required and update it accurately To manage all daily tasks and duties related to the process with strict compliance to guidelines Preferred Experience Previous experience in handling Complaints Requests Management in NBFC Bank Relevant Experience 1-3 years of experience in VKYC Location Thane - Maharashtra Grade J Grades

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