365 and Windows

4 days ago

Pune, India Spes Manning Full time

Job Description We are seeking a knowledgeable professional for the O365 and Windows (Technical Support Voice) role. You will be responsible for providing technical assistance and troubleshooting for Microsoft Office 365 and Windows-related issues, ensuring excellent customer satisfaction through voice-based support. This role requires strong communication skills and a solid understanding of relevant technologies. Roles & Responsibilities: - Provide comprehensive technical support to users experiencing issues with Microsoft Office 365 and Windows operating systems via voice calls. - Diagnose and resolve a wide range of technical problems, including software installation, configuration, error messages, and system performance. - Guide users through troubleshooting steps and solutions in a clear and understandable manner. - Document all support interactions and resolutions accurately in the designated ticketing system. - Escalate complex or unresolved issues to higher-level support teams when necessary, ensuring proper handover. - Maintain up-to-date knowledge of O365 features, Windows updates, and common technical issues. - Strive to achieve high customer satisfaction ratings and adhere to service level agreements (SLAs). Skills Required: - Strong understanding of Microsoft Office 365 applications (e.g., Outlook, Word, Excel, PowerPoint, Teams) and their functionalities. - Solid knowledge of Windows operating systems (e.g., Windows 10, Windows 11) and common troubleshooting techniques. - Excellent verbal communication skills with a clear and professional phone demeanor. - Ability to explain technical concepts to non-technical users patiently and effectively. - Strong problem-solving and analytical skills to diagnose and resolve technical issues. - Familiarity with remote support tools and ticketing systems. - Customer-focused with a commitment to providing high-quality support. QUALIFICATION: - Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

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