L1 Microsoft

3 days ago

pune, India Flynaut Full time

Job Description – L1 Microsoft 365 & Desktop Support EngineerLocation: [Pune / Hybrid]Employment Type: Full-Time / Internship Opportunities AvailableAbout the RoleFlynaut is looking for enthusiastic and customer-focused L1 Support Engineers to provide first-line technical support for Microsoft 365 services and desktop environments with good communication skills. This role involves troubleshooting, resolving IT issues, and ensuring a smooth end-user experience across our organization and knowledge of Office365 admin portals. We are also offering internship opportunities for aspiring IT professionals who want to gain hands-on experience in Microsoft 365 and desktop support.Key ResponsibilitiesServe as the first point of contact for IT support via email, phone, or ticketing system.Provide basic troubleshooting for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).Support desktop environments: Windows OS, device setup, drivers, and peripheral support.Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).Escalate complex issues to L2 engineers while documenting troubleshooting steps.Maintain accurate logs of issues and solutions in the ticketing system.Provide end-user guidance on IT policies, best practices, and security awareness.For interns: learn and support under the guidance of senior engineers while building real-world IT skills.Required Skills & Qualifications• SHAREPOINT AND EXCHANGE ONLINE EXPERTISEBasic knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).Familiarity with Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS, VPN).Strong communication and problem-solving skills.Ability to work in a team environment and provide excellent customer service.For interns: eagerness to learn, basic IT knowledge, and willingness to grow into a support role.Preferred (Nice to Have)Experience with ticketing systems (e.g., ConnectWise, ServiceNow).Exposure to Intune or other MDM solutions.Knowledge of common troubleshooting tools (Event Viewer, Task Manager, etc.).What We OfferOpportunity to gain hands-on experience with Microsoft 365 and desktop support in a real-world IT environment.Mentorship from experienced IT engineers.Career growth path from Intern → L1 Engineer → L2 Engineer.Collaborative work environment with continuous upskilling.Open RolesL1 Microsoft 365 & Desktop Support Engineer (Full-Time)IT Support Interns (Entry-Level)

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