Senior Associate

2 weeks ago

Pune, India Nexdigm Skp Full time

Job Description DESIREDCANDIDATE PROFILE: - Any Bachelor s Degree - 0 - 2 years of relevant experience in L1 customer support (voice and email), with a strong customer interaction experience - Should understand the Retail business including supply chain fundamentals and organizational hierarchy - Passion to be a part of a smart working and winning team - Ability to multitask in a fast-paced environment - Excellent ability to learn and articulate software-related and technical concepts - Strong active listening skills and excellent written and oral communications skills (English and Hindi) - Strong attention to detail when communicating with customers (verbal written) - Ability to empathize with customers and convey confidence - Expertise working with Microsoft Excel and Reporting Tools - Strong documentation skills - Strong interpersonal and soft skills

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