▷ Only 24h Left Jr. Customer Service Executive

3 weeks ago

Kurnool India Tata Communications Limited Full time

Job Description

Job Description Operational role that works under direct supervision, responsible for day-to-day network operations support Responsibilities Maintaining, administering network tools and equipment Assisting with and implementing installations as required Maintain daily site activities and routines. Ensure SLA are achieved & work proactively to maintain the same.

Job Description

Job Title:NLD Team Leader - Field Operations, India

Broad Outline of the Role:

- TCTS NLD O&M:Operation & maintenance of fibre network including OSP, ISP, and infrastructure-related activities.
- OSP:Managing the fibre network, including backbone & last miles. Achieving SLA/KPI targets, managing off-role & vendor teams, and operating knowledge of fibre tools like OTDR and power meter.
- ISP:Knowledge in transmission equipment such as SDH & DWDM technology, equipment hygiene practices, and spare inventory maintenance.
- INFRA:Knowledge in SMPS, battery bank, and maintenance.
- Process:Follow standard health and safety processes and practices, and company compliances.

Purpose - Broad Objective of the Role:

- B.Tech. graduate, preferably in Telecom, Electronics, or Electrical.
- Experience: 1-3 years.

Size and Scope of Role - No. of Direct Reports:

- Team Leader: Manage the telecom network.

Minimum Qualification & Experience:

- Technical degree in EC/EE/Telecom with 1-3 years of telecom background, preferably in transmission & access operations.
- Good understanding of OFC/SDH/DWDM.
- Hands-on experience with OFC transmission equipment like ECI, Tejas, Huawei, CIENA, etc.
- Good knowledge in power/infra-related areas.

Other Knowledge/Skills:

- Demonstrated problem-solving skills.
- Prior experience providing technical support in fast-paced, high-availability, 24x7 environments.
- Knowledge of network and operating systems.

Key Responsibilities:

- Monitor & analyze OSP/ISP/INFRA network faults raised from TCL NOC.
- Preventive actions for fiber cut reduction & corrective actions for OFC restoration within SLA.
- Preventive actions in ISP like POP hygiene, spare card management, and in INFRA like AMC of SMPS, BB & DG.
- Align and manage teams and resources to meet the KPI targets of customers.
- Handle OFC tools and machinery like splicing machines, OTDR, laser sources, and power meters.
- Coordinate with other operators, government, and private authorities.

Technical Competencies:

- Strong technical knowledge in telecom network operations, specifically optical fiber, SDH, and DWDM technologies.

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