Customer Service Executive

4 weeks ago

Ahmedabad India IMS Group Full time

Job Description

Job Title: Customer Service Executive Voice Contact Center (Healthcare Support)

Location: Ahmedabad (Work From Office)

Shift: Rotational Shifts (including weekends and holidays)

About the Role:

We are seeking a dedicated and professional Customer Service Executive to join our voice contact center team. In this role, you will provide exceptional support and resolve queries for healthcare workers employed at NHS hospitals across the UK. Your ability to communicate clearly, empathize with callers, and solve problems efficiently will be critical to delivering excellent customer experience.

Key Responsibilities:

- Handle inbound voice calls from NHS healthcare workers and provide timely and accurate solutions to their queries.
- Understand and resolve a variety of service-related issues, ensuring customer satisfaction.
- Maintain detailed and accurate records of customer interactions using CRM tools.
- Escalate complex issues to appropriate teams while following up to ensure resolution.
- Adhere to all data privacy and security guidelines related to healthcare information.
- Work efficiently in a fast-paced, high-volume call environment while maintaining professionalism and empathy.
- Collaborate with team members and supervisors to continuously improve service quality.
- Comply with rotational shift schedules, including nights, weekends, and holidays as required.

Qualifications & Skills:

- Excellent verbal and written communication skills in English, with a clear and pleasant phone voice.
- Prior experience in a voice contact center, preferably supporting healthcare or UK-based clients, is a plus.
- Strong problem-solving skills and the ability to handle stressful situations with patience and empathy.
- Basic computer proficiency and the ability to learn new systems quickly.
- Willingness to work in rotational shifts.
- High school diploma or equivalent; further education is a plus.
- Professional attitude with a customer-first mindset.

Benefits-

You will be working with award winning organization (Dream Company to Work, Great Place to Work and The Global outsourcing 100 -IAOP)

5 Days Working

Get exposure working with Fortune 100 clients globally.

Extensive Training Program

Mediclaim

Monthly R&R.

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