Customer Service Executive

3 weeks ago

Ahmedabad Gujarat India, Gujarat IMS Group Full time

Job Title: Customer Service Executive – Voice Contact Center (Healthcare Support)


Location: Ahmedabad (Work From Office)


Shift: Rotational Shifts (including weekends and holidays)


About the Role:

We are seeking a dedicated and professional Customer Service Executive to join our voice contact center team. In this role, you will provide exceptional support and resolve queries for healthcare workers employed at NHS hospitals across the UK. Your ability to communicate clearly, empathize with callers, and solve problems efficiently will be critical to delivering excellent customer experience.


Key Responsibilities:

  • Handle inbound voice calls from NHS healthcare workers and provide timely and accurate solutions to their queries.
  • Understand and resolve a variety of service-related issues, ensuring customer satisfaction.
  • Maintain detailed and accurate records of customer interactions using CRM tools.
  • Escalate complex issues to appropriate teams while following up to ensure resolution.
  • Adhere to all data privacy and security guidelines related to healthcare information.
  • Work efficiently in a fast-paced, high-volume call environment while maintaining professionalism and empathy.
  • Collaborate with team members and supervisors to continuously improve service quality.
  • Comply with rotational shift schedules, including nights, weekends, and holidays as required.


Qualifications & Skills:

  • Excellent verbal and written communication skills in English, with a clear and pleasant phone voice.
  • Prior experience in a voice contact center, preferably supporting healthcare or UK-based clients, is a plus.
  • Strong problem-solving skills and the ability to handle stressful situations with patience and empathy.
  • Basic computer proficiency and the ability to learn new systems quickly.
  • Willingness to work in rotational shifts.
  • High school diploma or equivalent; further education is a plus.
  • Professional attitude with a customer-first mindset.


Benefits-

• You will be working with award winning organization (Dream Company to Work, Great Place to Work and The Global outsourcing 100 -IAOP)

• 5 Days Working

• Get exposure working with Fortune 100 clients globally.

• Extensive Training Program

• Mediclaim

• Monthly R&R.

  • Customer Service Executive

    1 week ago

    Ahmedabad, Gujarat, India TMC Business Assurance Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionTMC Business Assuranceis a leading certification, consulting, and auditing company based in Ahmedabad. We specialize in offering food safety, quality, social, and sustainability certification services. For more detail check outRole DescriptionThis is a full-time on-site role for a Customer Service Executive - CSE at TMC Business Assurance...

  • Customer Service Executive

    1 week ago

    Ahmedabad, Gujarat, India Aayur Solutions LLC Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionAayur Solutions LLC is a U.S.-based medical billing and revenue cycle management company, serving dental, DME/HME, and pain management healthcare providers. Specializing in end-to-end medical billing services, insurance verification, claims submission, denial management, AR recovery, and coding support, we aim to reduce administrative...

  • Customer Service Executive

    7 days ago

    Ahmedabad, Gujarat, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Service Executive-SUPPORT SERVICES-Customer ServiceCustomer Service Manager - Support Services-Customer Service Job Role End to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time. Preparing weekly ,Fortnight and...

  • Customer Service Executive

    7 days ago

    Ahmedabad, Gujarat, India Maisha Lifestyle Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionMaisha Lifestyle is a lifestyle accessories brand based in Ahmedabad, India. Our products are handcrafted by local artisans using the finest weaves of cotton and jute. We incorporate minimal vegan leather in our designs, focusing on aesthetics and versatility.Role DescriptionThis is a full-time on-site role located in Ahmedabad for a...

  • Customer Service Representative

    1 week ago

    Ahmedabad, Gujarat, India, Gujarat the EleFant Full time

    Company Description EleFant is India's first Mobile App based toy library that focuses on children's growth and development through toys and books in an affordable and sustainable manner. Our mission is to surprise kids with fun and educational toys to support their overall growth. Role Description This is a full-time on-site role as a Customer Delight...

  • Executive - Customer Service

    3 weeks ago

    Vadodara, Gujarat, India, Gujarat Canara Robeco Mutual Fund Full time

    Job Responsibilities :Handling Customer Service, Operations & Admin functionality.Attending walk in customers. Attending phone calls.Liasioning with Registrar for account statement, redemption etc.Liasioning with marketing dept at ho for material indent.Handling brokerage related queries of IFAs.Accepting application forms and redemption in the...

  • Customer Service Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Hetfy Software Solutions LLP ® Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company Overview:Founded in 2016, previously known as E Solution Service, is an Indian company. We are a part of RexBrown UK and provide them with offshore e-commerce outsourcing.Hefty Software Solutions LLP is dedicated to providing the most up-to-date knowledge of industry practices and insight into emerging but practical and dependable solutions. Our team...

  • Customer Service Executive

    43 minutes ago

    Ahmedabad, Gujarat, India Saurashtra Cement Limited ( Outsourced 3rd Party Role) Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    To provide efficient and professional back-end support services to customers, dealers, and business partners by handling inbound and outbound calls, ensuring timely resolution of queries, and enhancing overall customer satisfaction. Required Candidate profile• Candidate having 1–2years of experience in customer service / call center operations •...

  • Senior Customer Service Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Stepin Solutions Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    Position: Senior Customer Service ExecutiveAbout Stepin Solutions:Stepin Solutions is a market leader in Backend IT operations with a global presence, serving customers in 33+ countries and establishing partnerships in Israel and the USA. Established in 2011 with two team members, our organization has now grown to approximately 50 people. We invite you to...

  • Customer Service Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Junigadi Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Responsibilities:* Manage customer queries via phone & chat* Resolve issues promptly & professionally* Maintain high conversions through exceptional service* Collaborate with teams on process improvements