Front Office

3 weeks ago


Kollam KL IN Fragrant Nature Resort Full time

Key ResponsibilitiesGuest Handling Warmly welcome guests upon arrival and provide efficient check-in and check-out services Assist guests with information about hotel facilities services and local attractions Handle guest requests and concerns promptly and professionally Manage guest feedback resolve issues or escalate to the FO Supervisor Manager when required Ensure VIP guests receive special attention and proper room allocation Front Desk Operations Manage room assignments and update the property management system PMS Process payments billing folio settlements and posting of charges accurately Handle reservations amendments cancellations and no-shows based on hotel policy Maintain guest records with accuracy and confidentiality Coordinate with housekeeping maintenance and other departments for guest needs Communication Coordination Answer phone calls politely and handle all inquiries Respond to emails and guest communications promptly Prepare daily reports and ensure smooth handover between shifts Safety Grooming Compliance Adhere to hotel SOPs grooming standards and operational guidelines Maintain confidentiality of guest information and follow safety protocols Ensure proper handling of keys cash and sensitive documents Job Types Full-time Permanent Pay 12 000 00 - 20 000 00 per month Benefits Food provided Ability to commute relocate Kollam Kerala Reliably commute or planning to relocate before starting work Preferred Application Question s Do you have any experience in Hotels or Resorts Location Kollam Kerala Preferred Work Location In person



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