Customer Relationship Associate

3 weeks ago

Hyderabad, India Tibarumal Gems & Jewels Full time

Job Description – Customer Relationship Associate

Position Overview

We are looking for a Customer Relationship Associate with maturity, warmth, and exceptional communication skills to build long-term trust and rapport with our valued clients. The role is best suited for a woman professional aged 45 years or above who naturally enjoys interacting with people, can engage in meaningful conversations, and creates a positive, friendly, and welcoming environment for customers in our luxury showroom.

Key Responsibilities

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Greet and welcome customers warmly, making them feel comfortable and valued.

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Build strong, friendly, and long-lasting relationships with walk-in clients, ensuring they enjoy their in-store experience.

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Engage in conversations with customers in a polite, cheerful, and approachable manner.

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Support the sales team by keeping customers engaged while they explore collections.

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Maintain customer comfort—offer water, seating, and ensure a pleasant showroom atmosphere.

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Keep a mental record of repeat customers, remembering their preferences, families, and occasions.

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Convey trust and positivity, ensuring customers leave with a happy and memorable impression.

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Collect and share customer feedback with the management team for service improvement.

Qualifications & Skills

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Preferably a woman candidate aged 45 years or above.

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Prior experience in customer-facing roles (hospitality, retail, front office, or similar) is an advantage.

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Pleasant, talkative, and naturally friendly personality.

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Ability to converse fluently in English and local languages (Telugu/Hindi).

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Well-groomed, with a professional yet approachable appearance.

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Patience, empathy, and an ability to connect with people from diverse backgrounds.

Personal Attributes

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Warm, cheerful, and approachable.

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Strong people skills—enjoys meeting and talking with customers.

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Naturally positive and uplifting personality that enhances customer experience.

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Team player, willing to assist sales executives and managers in creating a customer-first culture.

Compensation & Benefits

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Attractive salary with growth opportunities.

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Employee discounts on products.

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Training in luxury customer service standards.

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A respectful and comfortable working environment.

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