Client Support

About the Role Grade Level for internal use 07Department overview As a global leader in trade and transaction reporting the S P Cappitech team have been providing RegTech solutions for over two decades Our cloud-based cross regulation SaaS platform allows banks brokers hedge funds asset managers insurance companies and corporates to comply with global regulatory requirements Our support team is expanding and you will play an important role in continuing to make it all happen You will be joining a team of problem solvers and solution finders with a passion for providing the very best customer experience in a fast-paced environment We are a diverse team supporting our global customers S P values focus on inclusiveness collaboration and integrity and our management strive to provide a work environment that encourages our colleagues to achieve their full potential Position summaryWe are looking for a someone who can provide exceptional customer experience to a broad range of clients and ensure the fast and effective management of client workflows to join the S P Cappitech Support and Operations team The ideal candidate will be comfortable in communicating with clients answering regulatory queries and resolving daily reporting issues Ideally the candidate will have some understand in EMIR MiFID ASIC CFTC SEC and or SFTR The role is client facing and requires a high degree of technical competence Duties and accountabilities Dealing with customer enquiries and requests and managing them efficiently and in a timely manner until resolution Helping clients understand how the solution works and how to resolve reporting issues Involvement in client training and site visits Escalate issues in a timely manner and ensure follow and resolution Assist in validation or UAT for issue resolution Working on Client specific projects Business competenciesExperience Client facing experience Financial services experience preferred particularly securities and derivatives finance Knowledge of transaction reporting desired Ability to grasp concepts of a technical nature Advanced MS Excel skills preferred Understanding of SQL API preferred Knowledge of other vendor systems useful - PostTrade systems Core Banking Systems etc Personal competenciesPersonal impact Strong analytical skills Be proactive and able to work independently Ability to listen learn quickly and demonstrate initiative Good attention to detail Focused on delivery Communication Must be an excellent written and verbal communicator Excellent interpersonal skills Able to easily adapt communication style in different situations Committed to high quality output Highly motivated disciplined confident and a team player The ability to adjust to shifting priorities is a must Ability to collaborate effectively with team Additional languages a plus especially Spanish Japanese About S P Global Market IntelligenceAt S P Global Market Intelligence a division of S P Global we understand the importance of accurate deep and insightful information Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence and make decisions with conviction For more information visit What s In It For YouOur Purpose Progress is not a self-starter It requires a catalyst to be set in motion Information imagination people technology-the right combination can unlock possibility and change the world Our world is in transition and getting more complex by the day We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow At S P Global we transform data into Essential Intelligencexc2xae pinpointing risks and opening possibilities We Accelerate Progress Our People We re more than 35 000 strong worldwide-so we re able to understand nuances while having a broad perspective Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it We are changing the way people see things and empowering them to make an impact on the world we live in We re committed to a more equitable future and to helping our customers find new sustainable ways of doing business We re constantly seeking new solutions that have progress in mind Join us and help create the critical insights that truly make a difference Our Values Integrity Discovery PartnershipAt S P Global we focus on Powering Global Markets Throughout our history the world s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals Benefits We take care of you so you can take care of business We care about our people That s why we provide everything you-and your career-need to thrive at S P Global Our benefits include Health Wellness Health care coverage designed for the mind and body Flexible Downtime Generous time off helps keep you energized for your time on Continuous Learning Access a wealth of resources to grow your career and learn valuable new skills Invest in Your Future Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs Family Friendly Perks It s not just about you S P Global has perks for your partners and little ones too with some best-in class benefits for families Beyond the Basics From retail discounts to referral incentive awards-small perks can make a big difference For more information on benefits by country visit Global Hiring and Opportunity at S P Global At S P Global we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills experience and contributions Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets Equal Opportunity EmployerS P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law Only electronic job submissions will be considered for employment If you need an accommodation during the application process due to a disability please send an email to and your request will be forwarded to the appropriate person US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law Pay Transparency Nondiscrimination Provision -20 - Professional EEO-2 Job Categories-United States of America OPRTON203 - Entry Professional EEO Job Group Job ID 316234 Posted On 2025-05-27 Location Noida Uttar Pradesh India