Veranda Highered

4 weeks ago

Gurgaon Haryana, India VERANDA MANAGEMENT LEARNING SOLUTIONS PRIVATE Full time

Role OverviewAs a Customer Service Executive you will be the primary point of contact for our learners You will ensure a smooth customer experience by addressing queries resolving issues and providing proactive support through various communication channels Role OverviewAs a Customer Service Executive you will be the primary point of contact for our learners You will ensure a smooth customer experience by addressing queries resolving issues and providing proactive support through various communication channels Key Responsibilities- Respond to student and parent inquiries via phone email chat and social media in a timely and professional manner - Provide accurate information regarding courses programs and policies - Resolve customer issues effectively while maintaining a positive and empathetic approach - Coordinate with internal teams sales academic operations to ensure prompt resolution of escalated concerns - Track document and follow up on customer interactions using CRM tools - Gather feedback and share insights to improve the overall learner experience - Meet defined service level agreements SLAs and performance targets Requirements- Bachelor s degree in any discipline - 1-3 years of experience in customer service experience in the EdTech or education sector preferred - Excellent communication and interpersonal skills fluency in English is a must regional languages are a plus - Strong problem-solving and multitasking abilities - Familiarity with CRM systems and MS Office tools - Positive attitude patience and a learner-centric approach What We Offer- Opportunity to be part of a rapidly growing EdTech company - Collaborative and supportive work environment - Learning and development opportunities to grow within the organization - Competitive salary and performance-based incentives - Respond to student and parent inquiries via phone email chat and social media in a timely and professional manner - Provide accurate information regarding courses programs and policies - Resolve customer issues effectively while maintaining a positive and empathetic approach - Coordinate with internal teams sales academic operations to ensure prompt resolution of escalated concerns - Track document and follow up on customer interactions using CRM tools - Gather feedback and share insights to improve the overall learner experience - Meet defined service level agreements SLAs and performance targets Requirements- Bachelor s degree in any discipline -1-3 years of experience in customer service experience in the EdTech or education sector preferred - Excellent communication and interpersonal skills fluency in English is a must regional languages are a plus - Strong problem-solving and multitasking abilities - Familiarity with CRM systems and MS Office tools - Positive attitude patience and a learner-centric approach What We Offer- Opportunity to be part of a rapidly growing EdTech company - Collaborative and supportive work environment - Learning and development opportunities to grow within the organization - Competitive salary and performance-based incentives ref updazz com

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