IVR Business Analyst

Job Description Job Summary:We are seeking an experienced IT Business Analyst (IT BA) to join our IT Business Analyst Team within Contact Centre Infrastructure. The role will focus on delivering end-to-end IVR solutions across global markets. The role requires strong analytical and communication skills with the ability to translate business requirements into...

Job descriptionIn this role, you will:Work as part of Global IVR Test Engineering team for IVR Testing. Align to business partner's goals for the Technology / Domain / Project and deliver goals as per agreed schedules & specifications. Provide technical inputs to assist TL / APM to create project Plans & schedules, effort estimates, requirement gathering &...

Key Responsibilities:A day in the life of an InfoscionAs part of the Infosys consulting team your primary role would be to actively aid the consulting team in different phases of the project including problem definition effort estimation diagnosis solution generation and design and deploymentYou will explore the alternatives to the recommended solutions...

Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...

IVR Developer• Primary skills: Technology->Functional Testing->IVR Developer with Java, Technology->Infrastructure-Contact Center->IVR Concepts Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data • Awareness of latest technologies and trends • Logical...

Job Description Company Overview Twixor is at the forefront of transforming customer engagements by integrating business transactions over preferred social and messaging channels. With a global presence and renowned clientele including several Fortune 500 companies, Twixor leverages intelligent business process automation to enhance customer experience and...

Job Description Responsibilities : A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the...

About Client: Our client is an Indian publicly traded software and services company. The company's stock trades on the Bombay Stock Exchange and on the National Stock Exchange of India. A subsidiary of RPG Group, the company's chairman is Harsh Goenka. - Job Title : IVR BA - Job Locations : Pune - Employment Type : Full time - Notice Period : Immediate...

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Job DescriptionCreation of functional requirements based on business/client/end user needsExperience in technical writingExperience working on large/complex projectsAbility to communicate with engineers on requirements and expected outcomesFamiliarity with voice components and/or contact center practices/proceduresIVR knowledge of call flows, automation,...