Business Analyst

3 weeks ago

Pune, India People Prime Worldwide Full time

About Client:

Our client is an Indian publicly traded software and services company. The company's stock trades on the Bombay Stock Exchange and on the National Stock Exchange of India. A subsidiary of RPG Group, the company's chairman is Harsh Goenka.

- Job Title : IVR BA
- Job Locations : Pune
- Employment Type : Full time
- Notice Period : Immediate joiner - 30Days (Notice period)

Mandatory skills:

- Creation of functional requirements based on business/client/end user needs
- Experience in technical writing
- Experience working on large/complex projects
- Ability to communicate with engineers on requirements and expected outcomes
- Familiarity with voice components and/or contact center practices/procedures
- IVR knowledge of call flows, automation, self service
- IVR, Complex ACD testing (both speech and DTMF)
- Automation testing using Cyara or similar tools
- Smoke testing, System integration testing, regression testing
- Creation of Visio call flows, both detailed and high level based off User interface documentation

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