Support Executive

3 days ago

India Whitefield careers Full time

Company Profile Voxvalley stands at the forefront of Cloud communication technology offering advanced solutions that empower different businesses worldwide to connect communicate and collaborate with unparalleled efficiency and reliability Job Location Hyderabad Job Type Full-time Experience Required 0 to 2 Years Immediate Joiner Preferred Immediate joiner We are looking for an enthusiastic and technically inclined L1 Support Executive to join our Customer Success team You will be the first point of contact for customer queries related to our Voice eSIM and CPaaS platforms Your role will involve troubleshooting basic issues assisting customers with onboarding and escalating complex problems to the appropriate technical teams Role Responsibilities Respond to user queries via chat email or VoIP Assist customers with mobile app setup call quality troubleshooting and general usage Support eSIM activation QR code onboarding and device compatibility checks Provide basic guidance on CPaaS API integration Voice SMS Chat Create update and manage support tickets using Freshdesk Zendesk Triage and escalate unresolved issues to L2 L3 technical teams Contribute to FAQs and internal knowledge base updates Required Skills Bachelor s degree in IT Computer Science ECE or related field Strong communication skills - both verbal and written Familiarity with helpdesk or CRM tools Freshdesk Zendesk Basic knowledge of mobile apps VoIP systems and network troubleshooting Quick learner with a customer-first mindset and attention to detail

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