
Production Support Lead
5 days ago
About the Role We are seeking a highly motivated and experienced Production Support Manager to join our dynamic team In this critical role you will be responsible for overseeing the day-to-day operations of our production environment ensuring smooth and uninterrupted service delivery to our customers You will lead a team of support engineers providing guidance mentorship and technical expertise Key Responsibilities Oversee Production Support Operations Lead and manage a team of support engineers providing guidance mentorship and technical expertise Monitor and analyze system performance proactively identifying and resolving potential issues Ensure timely response and resolution of production incidents and outages Implement and maintain robust incident management and escalation procedures Conduct regular system audits and performance reviews to identify areas for improvement Capacity Planning and Resource Management Plan and manage system capacity to meet current and future business demands Optimize resource utilization to maximize system efficiency and cost-effectiveness Proactively identify and address resource bottlenecks Incident Management and Resolution Lead incident response and resolution efforts ensuring timely communication and coordination with stakeholders Conduct post-incident reviews to identify root causes and implement corrective actions Develop and maintain comprehensive documentation of incident response procedures Service Level Agreement SLA Management Monitor and track key performance indicators KPIs related to service availability response times and resolution times Ensure compliance with service level agreements SLAs and customer expectations Proactively identify and address any potential SLA violations Team Leadership and Development Recruit hire and train high-performing support engineers Foster a positive and collaborative team environment Provide ongoing professional development opportunities for team members Conduct performance reviews and provide constructive feedback Continuous Improvement Identify and implement process improvements to enhance operational efficiency and effectiveness Stay abreast of emerging technologies and industry best practices Drive innovation and continuous improvement within the support team Qualifications Bachelor s degree in Computer Science Information Technology or a related field 12 years of experience in production support with at least 5 years in a leadership role Strong understanding of IT infrastructure including servers networks databases and applications Experience with cloud computing platforms e g AWS Azure GCP is a plus Proven ability to lead and mentor a high-performing team Excellent communication interpersonal and problem-solving skills Strong analytical and troubleshooting skills Ability to work independently and as part of a team Experience with ITIL or other IT service management frameworks is a plus Strong understanding of incident management and change management processes
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Product Support Lead
3 weeks ago
Mumbai, Maharashtra, India Truein Full timeJob Title: Product Support LeadLocation: Baner, PuneAbout Us:Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us.At Truein, we are on a mission to bring...
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Production Support Lead
18 hours ago
Mumbai, Maharashtra, India Jio Full time ₹ 6,00,000 - ₹ 18,00,000 per yearAbout the Role:We are seeking a highly motivated and experienced Production Support Manager to join our dynamic team. In this critical role, you will be responsible for overseeing the day-to-day operations of our production environment, ensuring smooth and uninterrupted service delivery to our customers. You will lead a team of support engineers, providing...
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Production Support Lead
16 hours ago
Mumbai, Airoli (B, F), Mumbai, Maharashtra, India Eclerx Services Full time ₹ 15,00,000 - ₹ 25,00,000 per yearProcess Manager Description Job Title - L2 Production Support Lead Experience - 8+ Years Job Location - Bangalore Work Mode - Remote Notice Period - Immediate Joiner / 30 days Max Key Responsibilities: 1. Monitor production systems and respond to incidents, alerts, and escalations in a timely manner Perform root cause analysis and provide...
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Para Legal
1 week ago
Mumbai, India LEAD School Full timePara Legal Support Staff LEAD is a tech-driven learning system that transforms schools and education. We partner with Affordable Private Schools across the country and visibly improve their learning outcomes, their operations and their enrolments. Our mission is to empower India by making excellent education affordable and accessible to every child....
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Product Support Associate
3 days ago
Mumbai, Maharashtra, India Moreretail Full time**Product Support Associate**: 0020024, Mumbai, Maharashtra, India APPLY FOR THIS JOB SHARE - Department- IT Solution & Delivery- Job posted on- Jul 11, 2024- Employment type- Onroll BEExperience required : 12 months and more Key Responsibilities: 1: Creating & Managing the real estate Broker Network Pan - India 2: Create business proposals for the...
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L2 Production Support lead
16 hours ago
Bengaluru, Mumbai, Pune, India eClerx Full time ₹ 1,04,000 - ₹ 1,30,878 per yearRole OverviewWe are seeking an experienced L2 Production Support Lead to oversee application support for critical systems in the BFSI domain. The ideal candidate will lead an L2 support team, ensure application stability, manage escalations, and drive incident resolution. This role requires hands-on expertise in Java, SQL, Unix, and Shell scripting, along...
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Digital Marketing
3 days ago
Parijat Nagar, Nashik, Maharashtra, India Lead Skale Full timeLead Skale is a fast-growing lead generation and digital marketing agency based in Nashik. We specialize in helping businesses generate high-quality leads through organic strategies, paid ads, and AI-powered marketing solutions. **Key Responsibilities** - **Client Communication & Support**: - Assist in onboarding new clients, ensuring smooth setup and...
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Lead Support
2 weeks ago
Mumbai, India Aditya Birla Health Insurance (ABHICL) Full timeRole Overview The Lead Support for Stellar Production Operations will be responsible for managing and resolving production issues across the Stellar platform, which supports onboarding, lead management, campaign orchestration, and distributor engagement across multiple lines of business including Life Insurance, Mutual Funds, Health Insurance, and Housing...
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Lead Support
4 days ago
Mumbai, Maharashtra, India Aditya Birla Health Insurance (ABHICL) Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole OverviewThe Lead Support for Stellar Production Operations will be responsible for managing and resolving production issues across the Stellar platform, which supports onboarding, lead management, campaign orchestration, and distributor engagement across multiple lines of business including Life Insurance, Mutual Funds, Health Insurance, and Housing...
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Product Lead
12 hours ago
Mumbai, Maharashtra, India Intellectual Capital Hr Consulting Full time ₹ 20,00,000 - ₹ 25,00,000 per yearRole & responsibilitiesJob Description- Commercial Cards Product LeadAs a Product Lead within the Commercial Card Product vertical, you will lead cross-functional efforts for the technical release and deployment of new product enhancements as well as go-to-market planning across marketing, sales, communications and documentation. You will participate in, and...