Production Support Lead

2 days ago


Mumbai Airoli B F Mumbai Maharashtra India Eclerx Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Process Manager

Description

Job Title - L2 Production Support Lead

Experience - 8+ Years

Job Location - Bangalore

Work Mode - Remote

Notice Period - Immediate Joiner / 30 days Max

Key Responsibilities:

1. Monitor production systems and respond to incidents, alerts, and escalations in a timely manner
Perform root cause analysis and provide fixes for recurring issues
Troubleshoot application-level issues in Java-based systems
Write and optimize SQL queries to analyze and resolve data-related issues
Manage and automate routine UNIX/Linux system tasks
Work closely with development, QA, and infrastructure teams to ensure seamless production operations
Participate in on-call rotation and ensure 24x7 availability during support shifts

Required Skills and Experience:

1. 8+ years of experience in Production Support or Application Support roles
Strong hands-on knowledge of Java (debugging, log analysis)
Proficiency in SQL (querying, data analysis, basic performance tuning)
Good working experience with UNIX/Linux commands and scripting
Exposure to monitoring tools (e.g., Splunk, Grafana, AppDynamics) is a plus
Ability to handle pressure and manage incidents independently
Excellent problem-solving and communication skills



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