Technical Lead

Job Description About BNP Paribas India Solutions Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. About Business Line/Function Corporate and Institutional Banking has an active IT ecosystem with its own IT backbone that involves a large workforce of IT employees working for DEV, Testing and Support projects. CIB ITO Production ensures the provision of industrialized and digital production services. The objective is to offer innovative products and services to its customers in a performing, global and secured environment in order to speed up delivery and time to market. CIB ITO Production manages operational risk by running stable and robust IT production platforms. CIB ITO production hosts critical service delivery scope comprising of Global Markets, Global Banking, Client & Employee, ALM&T, Regulatory & Control IT and BP2S. Job Title Technical Lead Date Department: GM IT APS Location: Mumbai Business Line / Function CIB Prod - Global Markets APS Reports To (Direct) Grade (if applicable) (Functional) Technical Lead Number Of Direct Reports Directorship / Registration: NA Position Purpose Provide assistance to traders and back office users in issues faced while managing their BAU. Identify bugs in the application and work on permanent resolution for the same. Manage critical issues to resolution. Responsibilities Direct Responsibilities - Candidate must work as level 2/3 and be an escalation point for others in the team to bring technical and product issues to resolve. - Responsible for monitoring production environment and act proactively to prevent performance issues or application crash. - Responsible for resolving support issue by using his technical expertise and flexible enough to look for solutions that may be out of the box. - Handling ITIL Methodologies like Change, Incident, Problem, and Service Management - Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined. - Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required Contributing Responsibilities - Analyzing/documenting problems, recommending solutions, & initiating corrective action - Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required. - Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work - Responsible for UAT/PROD deployment & validation, Technical & Behavioral Competencies - Hands on knowledge in SQL/Oracle - Knowledge in Business Objects would be good. - Having functional knowledge in: Equity Derivatives/ Trade Life Cycle/ Futures and Options. - Knowledge on ITIL process Skills Referential Specific Qualifications (if required) Behavioural Skills: (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral & written Ability to deliver / Results driven Client focused Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability To Develop Others & Improve Their Skills Analytical Ability Ability to set up relevant performance indicators Ability to anticipate business / strategic evolution Education Level Bachelor Degree or equivalent Experience Level 7-9 years