Team Lead

Job Category Client Management Location Hyderabad India This is a hybrid position primarily based in Hyderabad India We re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office giving you the option to work remotely for some of your working week We give you a world of potential Note Shift timings will be 6 00pm to 3 00am IST We give you a world of potential Support is awesome in the way trust makes it work When you join this dynamic team as a Team Lead you will enjoy a career teamwork flexibility and leadership you can trust to help accelerate your personal and professional goals Come be a part of a world of potential at Computershare Business Support Services Corporate Trust is a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies investment bankers asset managers as well as governments and institutions We offer a wide range of services that fulfil our clients with a best-in-class reputation built on our high-touch approach to client service we are looking for people to join us and be a part of our exciting future as one of the top corporate trust firms globally A key part of this role will be collaborating with our onshore teams to service our Corporate Trust business lines and help us to deliver the professional services our clients trust and depend on If you re a match to those skills and have the passionate drive to be part of something truly amazing while working on a diverse team and have the willingness to learn multiple tasks then this is the perfect opportunity for you A role you will love The Team Lead is responsible for the day-to-day delivery of high-quality service that meets service level expectations The team lead works closely with their peers to ensure that daily weekly and monthly goals are met This role is also expected to supervise assigned staff and perform administration tasks related to those staff such as administering daily timekeeping performance and attendance tracking annual performance evaluations and provide mentoring to employees Some of your key responsibilities will include Support Document Custody volumes and QC efforts Coach and develop the skills and abilities of assigned associates Manage and calibrate workload of assigned associates Prepare daily weekly monthly and annual metric reporting Attend meetings and training sessions for a range of administrative operational and regulatory compliance topics Handle projects as assigned by manager Complete disciplinary actions to address performance and or attendance issues Functional area KPIs and KRIs achieved in line with business strategy risk appetite and risk metrics Compliance with all applicable regulations within regional governing operational activities What will you bring to the role Bachelor s Degree B A B S B Com or equivalent 5-8 years related increasing experience in multinational business environments in India The Team Lead role requires a good understanding of work routines and procedures used to support the CCT staff These routines and procedures will vary for each team lead The role will operate within defined technical and operational procedures which require proficient knowledge and awareness on how to apply them Knowledge for the role will be acquired through on the job training and experience Has a good understanding of how the wider team works together to successful achieve their team and wider department goals and objectives The role will directly manage and provide support and guidance to team leads This may involve undertaking a mentoring role coordinating tasks and or checking on completion and quality of work Directly or indirectly the role will lead the work of approximately 12 operational staff in support of Computershare s CCT business line Additionally the role will partner with operations and shared services staff The role requires attention to detail and excellent judgment based on best practice and previous experience The role holder is expected to respond to and resolve complex problems by identifying and selecting solutions through the application of innovative thinking and acquired technical experience which will be guided by clear policy and procedure The role will have overall accountability for the delivery of our agreed service levels with our clients The quality of service provided will reflect on the effectiveness of the role holder and their teams Rewards designed for you Health and wellbeing Our health and wellbeing rewards are designed to support you and your family Paid time away from work Our employees enjoy a competitive paid time off package Save for your future We will support you along your retirement savings journey Parental leave We offer paid parental leave flexible working and a caring and inclusive culture LI-DNP About Us A company to be proud of We re a global leader in financial administration with over 12 000 employees across more than 22 different countries At Computershare it s more than just a job our open and inclusive culture means that we will help you to grow to move forward and make the most of our world of opportunities Fairness and culture We re dedicated to providing you with the opportunity to succeed on your own merits starting from the application process and continuing throughout your career with us Our goal is to create an environment where everyone feels valued to remove barriers and obstacles and ensure equal opportunities for all For support with accommodations or adjustments during our recruitment process please visit for further information About the Team We provide corporate trust and claims administration services to major corporations in both the private and public markets as well as governments and institutions Our portfolio includes innovative offerings in corporate trust and escrow managing assets and debt class actions and mass tort facilitating the administration of large legal cases and bankruptcy administration assisting with the wind up or restructure of businesses experiencing difficulties We are looking for talented people to help us deliver these professional services and use our leading technology platforms to facilitate transactions