Manager - Community
1 week ago
Join the Charge. Create the Future. At Ultraviolette, we're more than a company we're a movement. A movement that's pushing the boundaries of what's possible in electric mobility. From engineering India’s Fastest Motorcycle to designing The World’s Most Advanced Electric Scooter, we thrive on innovation, audacity, and the relentless pursuit of performance. We’re a diverse team of trailblazers, engineers, designers, creatives and visionaries—united by a shared obsession: to craft machines that are not only sustainable but exhilarating. Here, radical design meets intelligent technology, and every line of code or bolt of hardware brings us closer to reshaping the future of mobility. Our mission is to accelerate the evolution of mobility across the globe - and we’re just getting started. If you're driven by purpose, inspired by possibility, and ready to build something that truly matters, Ultraviolette is the place where your ambition becomes impact. Let's create the future—together. Role Summary: We’re looking for someone who can bring our rider community to life—on the road, online, and everywhere in between. This role is all about designing unforgettable riding experiences, building strong customer bonds, and nurturing a thriving, engaged community of passionate riders. If you can rally people, create energy, and turn every ride into a story worth sharing, you’ll feel right at home here. As a Manager - Community at Ultraviolette Automotive, your roles and responsibilities will be to: Ride & Event Leadership - Plan, organize, and execute community rides—city rides, long-distance rides, themed rides, and owner meetups. - Ensure end-to-end execution: route planning, permissions, logistics, safety planning, coordination with sales, service and other teams. - Serve as the primary contact for community members, responding to enquiries and providing assistance related to rides and engagement activities. - Create standardized templates and playbooks for scalability across cities. - Maintain accurate records of events, volunteer participation, ride attendance, and community engagement metrics. - Use data and feedback to assess success, measure engagement levels, and refine future activities. Community Engagement - Build strong relationships with owners, influencers, and riding groups. - Identify active members and convert them into volunteer ride marshals or micro-community leaders. - Drive engagement on social media by sharing stories, ride updates, and user-generated content Customer Experience - Ensure every ride reflects the brand—premium, safe, and well-coordinated. - Address on-ground concerns quickly and collaborate with service, CRM, and product teams for smooth execution. - Regularly gather feedback to improve future experiences. Cross-Functional Collaboration - Collaborate with internal teams for promotion, content creation, and outreach, integrating ride and engagement initiatives with broader organizational goals. - Coordinate with Service team for pre-ride checks, backup vehicles, and on-ground support. - Partner with Sales/ Space Station teams to activate city-level communities. Performance Metrics - Higher participation in rides month-on-month - Prepare a quarterly engagement calendar for the community. - Stronger community retention and advocacy - Consistent city-level engagement calendars - High-quality ride experience with zero safety incidents - Increased user-generated content and organic visibility for the brand - A vibrant, connected rider community that grows on its own energy
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