Manager - Collection & Retention (Urgent)

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce RoleField Executive - Retentions CollectionsFunction DepartmentCustomer ServiceLocationRajasthan JaipurBandM1Job Purpose Drive assigned Retention collection agencies for delivery of KPIs Ensure SLA delivery with complete adherence to Code of Conduct The job involves to Drive Agencies for Retention Collection Provision roll back and Involuntary churn and deliver the targets Required do regular visits to the agencies and field on regular basis to review the performance and other SLAs and ensure productivity enhancement Key Result Areas Accountabilities Drive assigned Retention Collection agencies for delivery of KPIs Ensure SLA delivery with complete adherence to Code of Conduct Develop and plan infrastructure at agency as per allocation and forecast Ensuring all reports and feedbacks are well maintained at the agencies and they are utilized for taking subsequent action in portfolio Have a strong governance process for Retained cases Field visit receipt book audits I cards register Cash register COC and HSW Do regular field visit with without field agent for audit recovery purpose Engage in development and implementation of various training coaching programs of team membersCore Competencies Knowledge Experience Strong Negotiation skills and communication skills Exposure to customer retention collection role Analytical Skills Good process systems knowledge experience Presentation Skills Must have technical professional qualifications Graduate MBA preferred English and local market language Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership