Expert User Retention Specialist

2 days ago

Kota, Rajasthan, India beBeeRetention Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

Job Summary:

Retention Specialist

We are seeking a seasoned Retention Specialist to join our team. The ideal candidate will be responsible for developing and implementing data-driven strategies to prevent user churn and reactivate lapsed listeners.

Main Responsibilities:

  • User Engagement: Identify at-risk users, design targeted interventions, and launch campaigns to re-engage customers.
  • Win-Back Strategy: Develop and execute cost-effective methods for reactivating different user cohorts.
  • Analytics and Collaboration: Measure key performance indicators, provide insights to product teams, and partner with core retention to ensure seamless user experience.

About the Role:

This is a hands-on position that requires a problem-solver who loves to run experiments, analyze data, and see a direct impact on the user base. We are looking for an innovative thinker who can challenge assumptions and craft effective solutions.

Requirements:

  • Focused experience in churn management, user reactivation, or save strategies within a B2C subscription or mobile app business.
  • Innovative problem-solver with strong analytical skills.
  • Hands-on campaign execution using marketing automation platforms.
  • Experimenter's mindset with skills in designing and interpreting A/B tests.
  • Strong passion for music and understanding why users leave and how to craft effective campaigns.

What You'll Bring:

  • A data-driven approach to retention.
  • A customer-centric mindset.
  • Excellent communication and collaboration skills.
  • Strong analytical and problem-solving skills.
  • A passion for music and user engagement.

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