Client Success Manager

Job Description Job Description: Client Success Manager About us: Auditorsdesk is a cloud-based e-auditing software to assist audit firms and audit teams conduct more efficient end-to-end audits by using audit automation. AuditorsDesk solves the audit risk & compliance issues faced by auditors. It creates a digital workspace, that helps firms to produce paperless audits. Using our audit management software one can led to smarter business insights. Make more effective and data-driven decision-making. Job Overview: The Client Success Manager will play a pivotal role in our client delivery process, ensuring the seamless execution of projects and the highest level of satisfaction among our clients. This multifaceted role requires a blend of business development, client management, with a focus on delivering exceptional customer service. Job Locations: Mumbai, Pune, South Delhi, Bangalore, Kolkata. Employment Type: Permanent Compensation: Best fit as per industry standard Responsibilities - Business Development: - Identify new business opportunities and potential clients through market research and networking efforts. - Collaborate with the internal teams to develop strategies for acquiring new clients and expanding our market presence. - Actively engage in lead generation activities, email outreach, and attending industry events. - Client Management: - Serve as the primary point of contact for assigned clients, fostering strong relationships, and understanding their unique needs and objectives. - Conduct regular check-ins with clients to assess satisfaction levels, address concerns, and identify opportunities for upselling or cross-selling additional products or services. - Coordinate with internal teams to ensure timely delivery of products, resolve any issues or discrepancies, and exceed client expectations. - SaaS Product Expertise: - Develop a deep understanding of our SaaS products and services, including their features, functionalities, and benefits to clients. - Provide product demonstrations and training sessions to clients, ensuring they fully understand how to utilize our offerings to achieve their goals. - Act as a subject matter expert on our SaaS products, offering insights and guidance to both clients and internal teams. - Audit/Commerce Background: - Utilize audit and commerce background to analyse client requirements and recommend appropriate solutions. - Leverage commerce expertise to identify opportunities for process improvement and efficiency gains within client organizations. - Customer Relations: - Proactively address client inquiries, concerns, and requests in a timely and professional manner, demonstrating a commitment to exceptional customer service. - Work closely with the customer support team to resolve escalated issues and ensure a positive resolution for the client. - Solicit feedback from clients to identify areas for improvement and inform product development efforts. Qualifications - Bachelor's degree in business administration, Commerce, or related field. - Proven experience in business development, client management, and customer relations, preferably in a SaaS or technology-driven environment. - Understanding of audit processes and commerce principles, with the ability to apply this knowledge to client engagements is a plus. - Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders. - Highly organized and detail-oriented, with the ability to manage multiple projects and priorities simultaneously. - Proficiency in Microsoft Office suite. - Ability to work independently and collaboratively within a team environment. - Note: Immediate joiners will be given preference. Only shortlisted candidates will be contacted for interviews. Skills: client delivery,saas,business development,client management,customer service