Sales and Operations

2 weeks ago

Delhi India iDreamCareer.com Full time

Job Description We are looking for a dynamic and driven Sales & Operations Manager to lead both pre- and post-sales processes for our Counselling as a Service (CaaS) business line. This role is pivotal in ensuring seamless coordination between clients, internal teams, and our career counselors community. You will act as the bridge between sales execution, operational delivery, and client success. Responsibilities - Drive end-to-end sales cycles - from client engagement, need identification, proposal creation, to closure. - Collaborate with the Business Development team to convert qualified leads into long-term partnerships. - Understand client objectives and map offerings to deliver tailored career guidance solutions. - Lead client onboarding and post-sales documentation. - Coordinate the deployment of the career guidance product for individual counsellors. - Monitor program delivery, timelines, and quality of service. - Coordinate with the tech team for deployment, issue resolution, and feature feedback. - Act as the SPOC between client expectations and internal teams (content, tech, counselor engagement). - Work closely with the Community Manager to onboard, brief, and align counselors for specific client engagements. - Track counselor performance, share feedback loops, and build a culture of responsiveness. Requirements - 2-4 years of experience in B2B/B2C Sales and Operations roles, preferably in edtech or services industries. - Strong project management and multi-stakeholder coordination skills. - Excellent communication and presentation skills. - Ability to work in a fast-paced, outcome-oriented environment. - Experience with CRM tools, Excel/Sheets, and basic tech ticketing systems. - Exposure to career guidance, education, or the school/college ecosystem. - Prior experience managing freelance/contractual teams or communities. This job was posted by Mehak Garg from iDreamCareer.

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