CRM Implementation Specialist

Job Description

About Us

Embrace Software, headquartered in Tampa, USA, is one of the fastest-growing software acquirers in the world. We focus on building niche software businesses that deliver mission-critical solutions across industries (Industrial, Healthcare, Fintech and Edtech).

Why Join Embrace:

- Rapid Growth:Our team has expanded to over 300 members in just 4 years.
- Financial Strength:We've secured $130M in capital.
- Acquisitions:With 13 successful acquisitions to date, we're operating in hyper-scale mode.
- Fortune 500 Impact:We serve 16% of Fortune 500 companies.
- Proven Leadership:Our CEO/Founder has a track record of creating over $2B in value through his ventures (prior ventures include being a founding member and Chief Strategist at Valsoft, as well as an early lead investor and Board member at VitalHub (TSX: VHI))

Join us as we lay the groundwork for exponential growth over the next 5 years. If you thrive in a fast-paced environment and share our vision, we'd love to have you on board

Job Description

This is a remote position.

Embrace Software Inc. is seeking a CRM Implementation Specialist to join the Embrace Go to Market team. In this role, you will be instrumental in helping organizations seamlessly integrate their operations, processes, and systems during mergers and acquisitions (M&A) and post-acquisition phases.

Reporting totheCRM and Sales operations Lead, this high-growth, high-visibility position involves collaboration with CEOs and COOs of companies acquired by Embrace. Additionally, you will gain valuable insights into hyper-growth strategies by working closely with Embrace's CEO's office on special corporate initiatives.

Key Responsibilities:

- Lead the CRM implementation post-acquisition, ensuring a smooth transition that aligns with strategic objectives.
- Hands-on experience in handling major CRM end-to-end Implementation, a solid understanding of the functionality of various CRM.
- Lead requirement gathering meetings to ensure comprehensive input from stakeholders, with a deep understanding of the business requirements.
- Optimize M&A sales pipeline and streamline process improvement through expert knowledge in workflow automation.
- Supervise the M&A BizDev team, providing support in their daily activities to ensure a smooth transition of CRM activities.
- Facilitate marketing outreach by providing a platform for executing marketing campaigns for both M&A efforts and portfolio companies.
- Strong hands-on knowledge of data visualization.
- Evaluate different software platforms and tools to facilitate improvements in the operations of M&A as well as in the portfolio company.
- Handle the hypercare post-implementation with a shorter turnaround time.
- Collaborate with the digital marketing team to manage lead and opportunity flow, analyze website traffic, and identify demand-generating channels. Additionally, support the transition from the old website to the new website.
- Work collaboratively with cross-functional teams to design and implement new processes and procedures aimed at improving productivity and obtaining greater visibility into the business.
- Manage and mentor junior team members, providing guidance and support throughout the implementation process.
- Proficiently utilize process mapping and documentation tools to streamline workflows and enhance efficiency.

Requirements

- Bachelor's degree in Engineering or MBA in a related field.
- 3-5 years of relevant experience in Process Improvement or Business Consulting or Software Implementations.
- Experience in using or implementing ERP such as CRM (Salesforce, Hubspot, Zoho), Email Campaign tools, Demand generation tools & Google Analytics will be an added advantage.
- Exceptional interpersonal and communication skills and ability to work effectively with a variety of teams and leaders at all levels.
- Strong Excel skills, including experience with formulas, Pivot Tables etc.
- Experience with data cleansing, validation, and reconciliation processes is a plus.
- Excellent problem-solving skills, and analytical skills with the ability to translate business requirements into software functionality.
- Knowledge of marketing and sales concepts, inbound and outbound marketing, and market research is a plus.
- Ability to work under less supervision.
- Proactive and eager to take on challenging tasks.

Benefits

- Competitive salary, structured based on Indian working hours.
- Comprehensive training and mentorship programs for skill and knowledge enhancement.
- Opportunities for career advancement and professional development.
- Experience collaborating with a diverse, global team within a remote work setting.