Program Manager

Role Overview As a Program Manager you ll lead critical programs in Regulatory Risk Compliance areas while driving high-impact customer-facing implementations This role combines strategic leadership with hands-on program execution You will also be working very closely with the product team and this role will enable us excute some elements of Product Management Key job responsibilities Design and lead end-to-end programs impacting regulatory compliance customer trust and experience Drive AI transformation initiatives to achieve multifold efficiency in operations Collaborate with cross-functional teams Legal Compliance Tech Finance to ensure timely project delivery Conduct deep-dive analyses on customer behavior and program effectiveness Present strategic insights to senior leadership Develop and track key metrics for efficiency and customer experience improvement Lead process automation and optimization initiatives using AI tools BASIC QUALIFICATIONS 3 years of program project management experience Advanced proficiency in Excel and SQL Proven experience working cross-functionally with tech and non-tech teams Track record of implementing data-driven process improvements Strong experience in defining program requirements and metrics PREFERRED QUALIFICATIONS Experience presenting to senior leadership Strong stakeholder management skills across organizational levels Expertise in process design and project management Understanding of regulatory frameworks in fintech Familiarity with AI ML applications in business processes Experience in payment industry or financial services Key job responsibilities Design and lead end-to-end programs impacting regulatory compliance customer trust and experience Drive AI transformation initiatives to achieve multifold efficiency in operations Collaborate with cross-functional teams Legal Compliance Tech Finance to ensure timely project delivery Conduct deep-dive analyses on customer behavior and program effectiveness Present strategic insights to senior leadership Develop and track key metrics for efficiency and customer experience improvement Lead process automation and optimization initiatives using AI tools About the team About the team The Amazon Pay Wallet team SVA operates one of India s leading digital payment solutions authorized by the Reserve Bank of India RBI to issue Prepaid Payment Instruments PPI As a regulated entity we re at the forefront of India s digital payment revolution enabling millions of customers to embrace digital transactions seamlessly Our Wallet allows customers to add money via UPI cards netbanking and cash which can be seamlessly used on Amazon popular apps like Zomato Uber for UPI payments on QR codes or bank transfers Our Success Story Achieved extraordinary 5X business growth in the last year Processing millions of transactions daily across diverse use cases Leading innovation in digital payments space Strong regulatory compliance and security frameworks BASIC QUALIFICATIONS - 3 years of program or project management experience - 3 years of working cross functionally with tech and non-tech teams experience - 3 years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor s degree - Knowledge of Excel Pivot Tables VLookUps at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - 3 years of driving end to end delivery and communicating results to senior leadership experience - 3 years of driving process improvements experience - Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization - Experience building processes project management and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner