Program Manager

Summary:

- At Vervent, the PMO Program Manager provides an effective mechanism for controlling the strategic, financial, and operational risks of a group of related projects and tickets.

- A program is a collection of projects and tickets that aim to achieve similar enterprise objectives.

- These projects and tickets come together in a way to achieve Vervent's business goals.

- The projects within a program are managed separately by project managers with different reporting structures.

- The goal of program management is to enable strategic execution by organizing people and teams across departments to work towards a shared purpose.

- Program management focuses on strategic planning, continuous improvement, and value realization.

- It ensures sets of projects are aligned to Vervent strategies and resources are optimized across the organization with minimal conflicts, delays, or budget issues.

Primary Responsibilities:

- Create and maintain roadmaps to translate Vervent vision into PMO programmatic strategy

- Develop and maintain program standards to be executed on the project and ticket level

- Direct the organization and scheduling of projects and tickets

- Oversee project teams as an escalation resource to ensure project goals are being met

- Ensure direct reports adhere to standard operating procedures

- Manage resource allocation and project-level change management

- Oversee risk mitigation and interdependency resolution between projects and tickets within the program

- Analyze program-level performance and suggest and implement improvements in time efficiency and cost savings

- Serve as project management software administrator and optimize ePMO's use of that software

Position Requirements:

- A Bachelor's degree in any related field.

(Master's preffered)

- Minimum 5+ years of experience in program or project management, preferably in the Fintech industry

- 5-7 years experience in managing diverse teams & their schedules across projects

- Good understanding of SDLC process and experience in Waterfall & Agile methodologies

- Experience using data and metrics to drive improvements

- Experience defining and executing against program requirements

- Highly proficient in the use of Excel and Project Management tools

- Strong written and verbal communication skills and ability to present in a clear and concise manner to all levels within the organization

- Results oriented person with a proven track record of on-time project/program delivery for large, cross-functional projects with global stakeholders

- Demonstrated analytical skills; business trend analysis and forecasting

- Strong attention to detail, excellent organization skills, and ability to manage multiple projects /responsibilities

- Ability to think strategically, anticipate future trends, develop product roadmaps, and deliver on those plans

- Agile, Lean, PMP, or Six Sigma Certification preferred.

- Candidate should be Ok to work in US shift timings which is currently set to 2PM-11PM and may change based on projects

- Candidate should be Ok to work hybrid or full time in our Bangalore office if required

Soft Skills:

- Excellent verbal and written communication skills.

- Ability to operate well under pressure.

- Flexibility to adapt to changing environments.

- Sound decision making ability.

Company Overview:

As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services.

We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service.

Founded in 1986, purchased by current CEO, David Johnson, in 2008 Privately owned by Stone Point Capital, Vervent Management and other passive investors.

Lines of Business:

- Primary Servicing - Loan, Credit Card & Lease

- Capital Markets Services - Backup Servicing, Verifications,

- Collateral Management, Structured Settlements, etc.

- Credit Card Programs - within the Vervent Card Division we offer

a) Captive Credit Card Programs (secured and unsecured)

b) Managed Card Services Global Service Operations supports all divisions to facilitate servicing and card program management Clients include consumer and small business "marketplace" lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks Vervent services ~$150 billion in assets as a primary and backup servicer.

It also manages ~1 million consumer credit cards