Program Manager

21 hours ago


Bengaluru, Karnataka, India ISG (Information Services Group) Full time

Program Manager Job Description

Overview:

The Program Manager is a crucial role within the organization, responsible for overseeing and managing program activities, projects and other day to day activities. This position requires a blend of strong organizational, communication, and project management skills, along with the ability to effectively collaborate and lead a team enabling scalable and high-impact outcomes. The PM ensures timely delivery, manages risks, and drives collaboration across teams.

Responsibilities:

  • Program Leadership:
  • Defining strategies, planning roadmaps, and overseeing the entire lifecycle of technical programs. These programs may be a whole tool / product or a feature of a larger tool.
  • Program Planning and Budgeting :
  • Collaborate with stakeholders to develop comprehensive program plans, outlining objectives, timelines, and resources
  • Project Coordination and Oversight :
  • Coordinate and oversee the implementation of program activities and projects, ensuring alignment with organizational goals.
  • Monitor progress, identify potential challenges, and implement mitigation strategies.
  • Stakeholder Management :
  • Communicate effectively with stakeholders, including program participants, and senior management.
  • Serve as the primary POC for all program communications.
  • Maintain documentation and ensure transparency across teams
  • Responsible for managing CSAT scores from Google PMs and responsible for filing RCAs for lower scores.
  • Foster strong relationships and manage stakeholder expectations.
  • Ownership :
  • Should be proactive, solution-oriented, accountable, and committed to continuous improvement
  • Deliverables Management and Tracking :
  • Manage and track program deliverables, ensuring timely completion and adherence to quality standards.
  • Utilize project management tools and techniques to monitor progress and address deviations.
  • Program Evaluation and Impact Assessment :
  • Evaluate program results and measure the impact of program initiatives.
  • Conduct regular assessments to identify areas for improvement and optimize program effectiveness.
  • Reporting and Analytics :
  • Prepare comprehensive reports on program progress, achievements, and challenges.
  • Analyze data and provide insights to inform decision-making and strategic planning.
  • Should have good experience in driving MBR/QBR/YBR with the relevant stakeholders
  • Work on adhoc reporting as per client requirements
  • Team Management and Leadership :
  • Lead and manage program staff and volunteers, providing guidance, training, and support.
  • Cultivate a positive and productive work environment to foster team collaboration and engagement.
  • Compliance and Policy Adherence :
  • Ensure compliance with all program regulations, policies, and other related requirements.
  • Implement and maintain effective risk management practices to mitigate potential issues.
  • Ticket Management:
  • Responsible for managing the full lifecycle of support tickets, from initial intake to resolution. This includes accurately logging, categorizing, prioritizing, and assigning tickets.
  • The specialist will effectively communicate with end-users to understand their issues, provide timely status updates, and ensure a positive support experience.
  • Access Management:
  • To manage tool access for supplier agents, a formal, multi-level approval process is essential. Requests must be submitted by a designated contact with a clear business justification.
  • Troubleshooting and co-ordination
  • When suppliers face access issues, a structured troubleshooting process is crucial. You must first gather all details, then check their credentials and assigned permissions. If the problem is security-related, coordinate directly with the risk team to understand the root cause and get approvals for a resolution. Monitor the progress of the tickets generated and update the report.

Skills:

  • Strong technical and program management background
  • Excellent communication and stakeholder management skills
  • Proven ability to lead cross-functional teams in a matrixed environment
  • Data-driven decision-making and problem-solving mindset

Qualifications:

  • 7-9 years of experience in program management or a related field, with a proven track record
  • The candidate must be well versed in the field of Finance, Governance Operations,Operations Delivery and Metric, Governance Reports
  • Strong organizational, communication, and project management skills, including proficiency in project management methodologies and tools.
  • Ability to work independently and as part of a diverse team, adapting to changing priorities and deadlines effectively.
  • Exceptional written and verbal communication skills, capable of conveying complex information clearly and concisely.
  • Should possess excellent analytical skills, including advanced Excel, and office applications.
  • Strong attention to detail and a commitment to delivering high-quality work.

  • Program Manager

    2 weeks ago


    Bengaluru, Karnataka, India ISG (Information Services Group) Full time

    Program Manager Job DescriptionOverview:The Program Manager is a crucial role within the organization, responsible for overseeing and managing program activities, projects and other day to day activities. This position requires a blend of strong organizational, communication, and project management skills, along with the ability to effectively collaborate...

  • Program Manager

    4 weeks ago


    Bengaluru, Karnataka, India HCLTech Full time

    Job Title: Program Manager – SAP Techno-FunctionalExperience: 16 – 22 YearsLocation: Pan India Employment Type: Full-TimeNotice Period: Strictly Immediate to 30 Days only We are looking for a highly experienced and strategic Program Manager with strong expertise in SAP techno-functional domains, particularly ABAP and CRM. This role will drive large-scale...

  • Program Manager

    2 weeks ago


    Bengaluru, Karnataka, India HCLTech Full time

    Job Title: Program Manager – SAP Techno-Functional Experience: 16 – 22 Years Location: Pan India Employment Type: Full-Time Notice Period: Strictly Immediate to 30 Days only We are looking for a highly experienced and strategic Program Manager with strong expertise in SAP techno-functional domains , particularly ABAP and CRM . This role will...

  • Program Manager

    2 weeks ago


    Bengaluru, Karnataka, India symplr Full time

    Job DescriptionWe are seeking a skilled SAFe Practitioner to support the successful implementation of our large-scale agile initiatives using the Scaled Agile Framework (SAFe) at symplr. The ideal candidate will have a good understanding of SAFe principles and practices, excellent communication skills.ResponsibilitiesDuties & Responsibilities- Collaboration:...

  • Program Manager

    4 weeks ago


    Bengaluru, Karnataka, India Vervent Full time

    Summary:- At Vervent, the PMO Program Manager provides an effective mechanism for controlling the strategic, financial, and operational risks of a group of related projects and tickets.- A program is a collection of projects and tickets that aim to achieve similar enterprise objectives.- These projects and tickets come together in a way to achieve Vervent's...

  • Program Manager

    2 weeks ago


    Bengaluru, Karnataka, India Tarento Group Full time

    Job DescriptionAbout Tarento:Tarento is a fast-growing technology consulting company headquartered in Stockholm, with a strong presence in India and clients across the globe. We specialize in digital transformation, product engineering, and enterprise solutions, working across diverse industries including retail, manufacturing, and healthcare. Our teams...

  • Program Manager

    1 week ago


    Bengaluru, Karnataka, India Razorpay Full time

    Roles and Responsibilities: Lead program definition, planning, and execution of assigned Program(s), which constitute multiple projects, ensuring critical success factors are defined and monitored and the tech objectives are achieved. Drive program definition and scoping, own the program plan and the deliverables required for the program's success. Develop...

  • Program Manager

    2 days ago


    Bengaluru, Karnataka, India Arthan Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Role Summary: The Program Manager Skilling & Employability will lead the design and execution of strategic, high-impact programs aimed at enhancing workforce readiness, livelihoods, and sustainable employment, particularly for underserved youth and women. The role will require a strong understanding of skilling ecosystems, employment trends, and CSR...

  • Program Manager

    1 day ago


    Bengaluru, Karnataka, India Adobe Full time

    AdobeChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with...

  • Program Manager

    4 weeks ago


    Bengaluru, Karnataka, India Amazon Full time

    Role Overview As a Program Manager you ll lead critical programs in Regulatory Risk Compliance areas while driving high-impact customer-facing implementations This role combines strategic leadership with hands-on program execution You will also be working very closely with the product team and this role will enable us excute some elements of Product...