Manager - Facility

Job Description Job Title Manager - Facility Job Description Summary Job Description Position / Job Title Facility Manager Designation & Level Facility Manager Function Operations Reporting To (Title) Senior Manager - Operations Direct Reports Location Date July, 2024 - Job Purpose The position will be responsible for planning and overseeing execution and management of technical and soft services at the facility, ensure compliance and liaising with all applicable rules & regulations, local bodies and authorities concerning the smooth operation at the centre. - Principal Accountability Fire and Safety Management - Forecasting budgets for fire and safety management and seeking necessary approvals - Maintenance of Fire equipment's, conducting fire demos & fire mock drills and ensure maintenance of all the registers and documents pertaining to security - To be thoroughly familiar with the entire property & cognizant of the areas and functions likely to require attention by the Security Associate. - Conduct necessary risk inspections surveys and share the inspection survey reports with the management, vendors and tenants and take corrective actions - Ensure emergency backup plan is in place for effective crisis management - Compile and maintain records on personnel, accidents, equipment etc - Ensure to carry out negotiations with vendors, manufacturers and agencies for procurement of fire protection systems/ equipment. - Ensure regular inspection and maintenance of the fire protections systems (Fire pumps, Smoke detectors and etc.,) equipment - Vendor Performance Management - the vendor performance has to be tracked basis the SLAs and KPIs drawn for better execution and any deviation to be reported to the management - Defining and briefing the vendors / tenants about the inspection formats - Supervise and participate in the inspection of vendors, tenants to ensure that they are in compliance with applicable fire codes, regulations, and standards Security and Parking Management - Forecasting budgets for security and parking management and seeking necessary approvals - Define the escalation matrix for the security and parking management, in terms of any vendor / tenant issues or guest related queries; - Serve as a principal source of information on rules and procedures governing security and parking operations. - Monitor and arrange shift activities according to schedule requirements and team availability. - Oversee/ conduct regular morning meetings and patrolling in the centre - Ensure effective security and parking management at the centre - Conduct training at regular intervals for Security Executives/Supervisors, vendor staff of security and parking for effective & efficient execution of their responsibilities and effective crisis management, if any - Training the team on adhering to the procedures and reporting of lost and found items. - Ensure to carry out negotiations with vendors, manufacturers and agencies for procurement of procurement of security gadgets and parking equipment's; Housekeeping and Landscaping Management - Forecasting budgets for housekeeping and landscaping management and seeking necessary approvals. - Vendor finalization and contract management. - Vendor Performance Management - the vendor performance has to be tracked basis the SLAs and KPIs drawn for better execution and any deviation to be reported to the management - Oversee and ensure high standards of cleanliness is maintained with the objective of enhancing customer experience; - Qualification, Experience and Skills - Graduate with at least 12 years of experience in a hospitality or FM industry in a supervisory role. - Must be highly organized and able to manage multiple priorities in a calm and efficient manner - Able to work cooperatively with other departments to ensure close coordination of activities that support customer service goals - Strong work ethic, intense drive, and initiative for quality and customer service. - Excellent written and oral communication skills. - Excellent problem-solving skills both one-on-one and in group situations. - Ability to utilize a participative approach to managing staff. - Excellent administrative and organizational skills and an ability to prioritize. INCO: Cushman & Wakefield'