Customer Service

4 days ago


Siliguri, West Bengal, India Fusion CX Full time
Job Description

Key Responsibilities

- Customer Communication: Communicate and interpret customers needs by delivering professional, courteous, and quality service via multiple channels (phone, email, chat, etc.).
- Confidentiality Accuracy: Ensure the accuracy and confidentiality of all customer-related information, including account details, credit card information, billing details, and customer identification.
- Adherence to Policies: Adhere to account-specific standard procedures, guidelines, and policies regarding customer interaction and communication.
- Key Performance Indicators (KPIs): Meet or exceed client-defined KPIs, which may include attendance and adherence, quality assurance (QA), productivity, call handling time, and customer satisfaction (CSAT).

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