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Guest Service Supervisor
2 weeks ago
Company Description
Established in 1994, Sarovar Hotels and Resorts is one of India's leading hotel chains, offering mid-market to upscale accommodations across various business and leisure destinations. With a portfolio of 140 hotels in 85 locations across India, Nepal, and Africa, Sarovar Hotels caters to various segments through brands like Sarovar Premiere, Sarovar Portico, Hometel, Golden Tulip, Royal Tulip, and Tulip Inn. Whether it's mountains, beaches, city centers, or offbeat destinations, Sarovar Hotels provides a diverse and wide-reaching hospitality experience. For more information, visit or call us at
Role Description
This is a full-time, on-site role for a Guest Service Supervisor located in Siliguri. The Guest Service Supervisor will oversee daily operations of the front desk, manage guest check-ins and check-outs, and ensure exceptional guest experiences. Responsibilities include handling guest inquiries, supervising front desk staff, managing reservations, and coordinating with other departments to fulfill guest requests. The role requires a strong focus on customer service and operational efficiency.
Qualifications
- Customer Service, Guest Relations, and Complaint Resolution skills
- Leadership and Team Management skills
- Excellent verbal and written communication skills
- Attention to detail and organizational skills
- Ability to work flexible hours, including weekends and holidays
- Previous experience in the hospitality industry is a must.
- Bachelor's degree in Hospitality Management or related field
