Gm - Business Relationship Management [Urgent Search]

Join Us At Vodafone we re not just shaping the future of connectivity for our customers - we re shaping the future for everyone who joins our team When you work with us you re part of a global mission to connect people solve complex challenges and create a sustainable and more inclusive world If you want to grow your career whilst finding the perfect balance between work and life Vodafone offers the opportunities to help you belong and make a real impact What you ll do Role purpose Technology VOIS is an internal organisation that acts as an internal service provider to the local markets or group functions referred as customer going forward Technology Business Relationship Manager acts as the SPOC single point of contact for the internal business customer performing both - a role of Technology VOIS ambassador towards the customer and customer Voice towards Technology VOIS The GM BRM heads up a portfolio of accounts of value upwards of EUR100 Million in recharges per annum and delivering value transformation and new service to those customers The role includes all three business cycle phases sell build run Starting from the engagement with the customer identification of the business growth opportunities based on the customer needs and Technology VOIS capabilities creating the commercially viable business case overseeing transition and BAU ensuring the service is delivered as per agreed SLAs and KPIs and financial governance for the provided service Key accountabilities and decision ownership Manage strategic key stakeholders relationships and act as the SPOC for customer issues and escalations Opportunity identification and management via internal due diligence to create a pipeline of opportunities Own and manage the preparation and sign off of the business case relating to the service Oversee and act as escalation point during service transition period and BAU Organise and manage the governance strong governance across service life cycle Within the context of the above the performed tasks include Build and maintain a strong strategic relationship with key stakeholders in Technology VOIS and customer side C-level and direct reports Overall Deep Understanding of the local market group function IT strategy business pressures challenges Overall Deep Understanding of Technology VOIS capabilities and mapping those to the customers strategy across the managed portfolio Representation of the internal customer in service design service portfolios and service offerings Strategic account planning optimising Identification of the business growth opportunities creation of opportunities pipeline and best use of Technology VOIS capabilities Pipeline demand management Execution of demand change management and governance Ownership of the preparation and sign off of the business case relating to the service E2E bid management cycle Who you are Core competencies knowledge and experience Strategic thinking IT strategic relationship management Account management business development IT Service management Financial governance Must have technical professional qualifications Broad and strong IT knowledge Technology account management consultancy experience IT service Management ITIL Ability to establish and maintain trust Rigor and reliability in the follow up and implementation of actions Commercial Financial governance experience Budget owned service equivalent of EUR20-60mn but no direct budget spending Direct reports 0 Dotted reports Matrix organisation Not a perfect fit Worried that you don t meet all the desired criteria exactly At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive whatever their personal or professional background If you re excited about this role but your experience doesn t align exactly with every part of the job description we encourage you to still apply as you may be the right candidate for this role or another opportunity What s in it for you Who we are We are a leading international Telco serving millions of customers At Vodafone we believe that connectivity is a force for good If we use it for the things that really matter it can improve people s lives and the world around us Through our technology we empower people connecting everyone regardless of who they are or where they live and we protect the planet whilst helping our customers do the same Belonging at Vodafone isn t a concept it s lived breathed and cultivated through everything we do You ll be part of a global and diverse community with many different minds abilities backgrounds and cultures We re committed to increase diversity ensure equal representation and make Vodafone a place everyone feels safe valued and included If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments please refer to for guidance Together we can Vodafone is committed to attracting developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business We actively encourage everyone to consider becoming a part of our journey